Complaint Review: United States Postal Service - Nationwide
- United States Postal Service Nationwide USA
- Phone:
- Web: usps.com
- Category: Shipping Companies
United States Postal Service ,USPS, Insurance claim fraud Nationwide
*Author of original report: My mistake
*Consumer Comment: No I read it correctly
*Author of original report: Perhaps you did not read correctly
*Consumer Comment: So what is the RipOff?
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
The United States Postal Service is engaging in fraudulent insurance claim activity. In order for a claim to be considered valid when an item is lost or damaged, it must be scanned into their system and a receipt given at the time of shipping. This means that the following means of posting an item are potentially invalid if the item is never scanned into their system (read 'misplaced' by the carriers):
USPS blue dropbox is no guarantee of scan
USPS carrier pickup is no guarantee of scan
USPS location counter dropoff is no guarantee of scan
The ONLY valid means of ensuring they cannot deny a claim because an item was not scanned in is if you hand the item to the agent at the counter and request a receipt while you stand there waiting. There is no online or in-person documentation or proof that this is required, and when contacted, the USPS agents are unable to provide any documentation which explains any of this. Yet, all that is required for them to deny the claim (without providing any evidence) is to say 'Sorry, your claim has been denied'.
I urge everyone shipping anything of value to wait in line at the counter, request a receipt, and watch while the agent scans your item into the system or better yet, use a more trustworthy method of shipping from their competitors. I will be taking my business elsewhere from now on, but I urge caution if you must use USPS.
This report was posted on Ripoff Report on 02/12/2015 03:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-states-postal-service/nationwide/united-states-postal-service-usps-insurance-claim-fraud-nationwide-1208707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#4 Author of original report
My mistake
AUTHOR: Dan - ()
SUBMITTED: Saturday, February 14, 2015
My mistake, I should not have mentioned the competition. I was simply the trying to save others the headache; this is simply the last in a fairly comprehensive pattern of poor service from USPS. I have never had an issue, not one single issue, with the competition. Please ignore my suggestion to use the competition as it is not, as you correcrly point out, germane to the report. The simple fact is this:
Nowhere in the terms of service for USPS insurance does it state that a package must be scanned in person and a receipt for said scan given to the customer for an insurance claim to be valid. This is the scam; that they can deny my claim without a valid reason, at their sole discretion.
I mention the Federal protection applied to dropboxes simply in an attempt to explain my thought process in deciding to trust USPS, their facilities and agents, but again, only the above statement is relevant to the report. The following is my though process for deciding how to ship:
I made a reasonable assumption that a USPS dropbox would be a very secure method of mailing, given the aforementioned penalties. I make the exact same assumption when I put my trust in the carrier, having requested a pickup, and the exact same assumption when I drop a package off at the counter and the nice lady says 'Leave it right here, hun.'.
However, as I found out, none of the above scenarios guarantee me the possibility of claim for loss or damage. Call me naive or lacking in common sense for the above thinking, but you simply cannot refute the fact that my claim was denied erroneously given the USPS terms of service as they exist right now.
P.S. I appreciate the well thought out rebuttals.

#3 Consumer Comment
No I read it correctly
AUTHOR: Robert - ()
SUBMITTED: Friday, February 13, 2015
No, your report is very obvious. You mailed a package through the USPS, bought Insurance but dropped off your package in such a way that it never got scanned so they denied your claim.
The issue with your "RipOff" is that you somehow are under a strange belief that this wouldn't have happened with other shippers in the same situation. You claim that the USPS doesn't say that you must have it scanned.
Okay, well you seem to at least agree that it needs to be scanned. So that would mean it needs to be scanned for U*S and F***x as well...right? So show me where either of those state that they will deny your claim if the package isn't scanned.
You then somehow try to make a distinction between the companies because stealing from the USPS would be a FEDERAL crime. Okay..so tell me this, do you know any criminals who aren't following the law anyways who would be scared off by this? Not only that but in the same update you all but accuse your Mail Carriers of this same FEDERAL crime that you are trying to pin the theft on them.
So you can think that my comments are meaningless....but it doesn't make it so. As the issue isn't your comments it is your mis-belief that in the same exact situation that your claim would have been approved by other companies.

#2 Author of original report
Perhaps you did not read correctly
AUTHOR: Dan - ()
SUBMITTED: Friday, February 13, 2015
Nowhere in their documentation or policies does it say that an item MUST receive a receipt of shipping when the package is posted for an insurance claim to be valid. What you are essentially saying is that their postal carriers can sift through the packages that look 'interesting' and take them without fear of recourse. Yes, packages go get lost, and yes the competitors lose packages as well. The ripoff is that the USPS is accepting money for a service without stipulating how a package is mailed, apart from the standard means (dropbox, carrier pickup and counter dropoff).
The difference between USPS and the competitors is that the USPS dropbox, and ALL mailboxes are protected by FEDERAL LAW. So while I agree that the policy should be that a receipt for scanning should be required to validate that an item was received by the USPS, that IS NOT CURRENTLY THE POLICY. Therefore you have no ground to stand on in arguing against my point. This is tantamount to you purchasing an insurance policy for your new dishwasher, then, when the dishwasher needs service, you find out you need to bring it in to the store to be fixed. Sorry they did not make it clear in the contract that it wasn't in-home service. It is a scam, unintentionally or otherwise.

#1 Consumer Comment
So what is the RipOff?
AUTHOR: Robert - ()
SUBMITTED: Friday, February 13, 2015
Of course the package has to be scanned. After all without a package being scanned what would keep someone from buying the postage and insuring a package for $500. Then never actually sending the package, but putting in a claim that it was "lost".
You say to take it to more "trustworthy" shipping company. Well, do you really think that if you put a package from F***x or U** in one of their drop boxes and it never got "scanned" that they would honor their insurance as a package that was "lost"?
Oh and as an FYI if you are going to try and claim that this is some intentional fraud to just get insurance money by the USPS. They ship millions of packages sucessfully and yes, just like other companies, occasionally a package gets lost. So don't think for a minute that who you think is more "trustworthy" has 100% of their packages delivered sucessfully.


Advertisers above have met our
strict standards for business conduct.