Complaint Review: United States Postal Service
United States Postal Service USPS, Post office, Snail Mail 25 pound package missing thanks USPS Nationwide
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I am so very angry with the postal service I mean they are a government agency they've been around for 100’s of years delivering mail. So how do items just get lost especially a 25 pound box.
My son just finished basic training in Illinois and was sent to Pensacola, Florida he was excited because after their 1st 2 weeks thy get to where there civilian clothes. So he asked that I ship him his belongings. Which I gathered and called UPS 1st had and told them how the measurements and weight of package they said cost would run me pretty high so I said let me try the post office weren’t they saying not too long ago they wouldn’t be doing Saturday delivery because there wasn’t enough business or bankruptcy making all these cut backs. So I’m all about supporting my local post office. Went in on 8/1/15 bought a box that cost $5.99 packed it up delivery cost $46.96. Awesome save me about $20. Did I ever think it would not get to where it was going? NO, big mistake. Paid for general delivery not priority or anything because I was told it would be there by 8/7/15 and was given a tracking #. My son said he didn’t receive it I said give it till Monday. Checked tracking number and it said it left Casa Grande on 8/1/15. I’m like ok no other update that is weird. I called 1-800 # given same results they were no help the employees are rude and I was told to just deal with local post office because they are only a call center take the message and re-direct it to the local post office, fine. Called my local post office and was told that since it wasn’t priority mail it could take longer and to give it up to 20 days and a bunch of gibberish about why didn’t I just get priority mail of course I had no insurance on the package they may have offered it but recalling that day I am not even sure I was asked. I checked every day since and no changes on the tracking number. I called her back and she apologized and stated you know sometimes boxes get missed and are not scanned so now they would forward my information to a place out of PHX and I had another employee call me back and she would be handling my case. So there I go repeating the same story with this woman on 8/18/15 and she told me just to wait it out that hopefully it would just appear they have been having delays to Florida and I was like OK then how are his roommates getting there packages and my son isn’t? I said how a box weighing 25 pounds can just disappear. Both addresses were very clearly written on the box if something label did come off well why wouldn’t it just come back to me. She said you did see them put a label on there didn’t you? Obviously I was given a tracking # and it shows it leaving at a different time then when I was at the post office. I got the whole song and dance about these things happening and since it’s not priority and standard mail it gets there when it does. Well the dang employees should relate this message and not tell customers it will get there on a certain date. She just asked to be patient and to call her back 9/1/15. So that was my next step in the meantime nothing ever changed. I called her back on 9/1 and she was able to see the same information as me she stated that I needed to give her a detailed list of all items in the box sizes everything (mind you this is over $500.00 worth of my sons clothes) and if the item(s) were found where would we like them sent to) There next step in “procedure” is to contact the Processing Center in Atlanta, Georgia with them information I have provided once they send the information to them and if the “items” are found it will be mailed to me. This person I spoke and the employees do not follow back up to see what is going on. Now what kind of customer service is this, how is this even allowed? She wasn’t able to give me no information on the processing center. Don’t you know with a tracking # what truck it got on and where did that truck go? She said mostly all items go to Bell Garden, California and then get sent on their way. Basically, I’ll just have to wait to see if something pops up in my mail today, next week, next month or even in January 2016 all I am told is to wait. So I am pretty well not me my son has just lost all of his clothing items. I feel horrible..here he is serving his country & the d**n United States Postal Service has a crappy way of dealing with lost items. I will avoid spending any money at any post office as much as I can. I had to send him a few other items and most definitely I went to UPS on 8/28 and he got his items on the date I was promised 9/3/15 they will get my business.
Another lesson learned is to always, always buy or ask about insurance.
This report was posted on Ripoff Report on 09/04/2015 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-states-postal-service/nationwide/united-states-postal-service-usps-post-office-snail-mail-25-pound-package-missing-than-1252970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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