Report: #1434653

Complaint Review: Universal Vacation Resorts - internet

  • Submitted:
  • Updated:
  • Reported By: Lisa — Wake Forest North Carolina United States
  • Universal Vacation Resorts internet United States

Universal Vacation Resorts Package sold as resort stay AND cruise package - they are unwilling to book either.

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Purchased package on Nov 22, 2017 - very nice "salesman" on phone.  Good pitch.  Explained package included a resort stay in select locations AND a cruise package good for up to 7 nights.  After purchasing package I immediately contacted them to book a cruise for our son in May 2018 - assuming we'd have plenty of time to get thru their process. 

After calling every week since November 22 (it's now mid-March), I finally got someone today that would give me info to finalize a "paid for" cruise package.  The fees they quoted to finalize a cruise exceeded the cost of a cruise booked directly through the cruise line.  And this was supposed to be for a cruise package that was included in the price I paid. 

Given the extreme lengths they went to in order to avoid my calls and emails; I am firmly convinced they never actually book anything for anyone.  They just sell the packages and never deliver.  I have requested a credit from my credit card processor.  

This report was posted on Ripoff Report on 03/16/2018 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/universal-vacation-resorts/internet/universal-vacation-resorts-package-sold-as-resort-stay-and-cruise-package-they-are-unwi-1434653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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