Complaint Review: University Of Phoenix - Apollo Group - Phoenix Arizona
- University Of Phoenix - Apollo Group 3157 E. Elwood St Phoenix, Arizona U.S.A.
- Phone: 602-387-6816
- Category: Colleges and Universities
University Of Phoenix - Apollo Group University of Phoenix is a SCAM! Phoenix Arizona
*Consumer Suggestion: Verifiable communication
*Consumer Comment: If you are going to attend UoP, buy a voice recorder and record ALL conversations with EVERYONE
*UPDATE Employee: Remove your credit card from being on file, UOP has strict guidelines on storing credit card information
About 2 weeks after my first "class" (May 29 2005), I receive an email from my "financial advisor" that she had attempted to charge my credit card for full payment and it was declined and now I am past-due. I replied that I had no knowledge of having to pay in full and that I was promised I could make payments on the tuition and giving them my credit-card number was just a formality and that someone would be calling me to make a payment schedule. I then received a reply saying that this was not an option and with a corporate reimbursement plan they only defer the payment 45 days after class starts.
Time got away from me when work picked up for a short time and on June 17th 2005 I attempted to make a purchase with some funds from my weekly paycheck and come to find out that University of Phoenix charged my credit card/checking account for $500.00 (my whole paycheck slightly less) and then 8 more additional charges of $100.00. My bank apparently didn't know what was going on and reversed the charges. The next day, June 18 2005, I had my paycheck back which I immediately transferred to an account no connected to my credit card in fear of what was happening and knowing if it did I was not going to have any funds to purchase food, medication and pay my rent.
On June 20 2005 (the following Monday) I check my account to see all the charges there (along with a $34.00 NSF fee my bank charges for each one) for a total of -$1,445.91. This in not including any transaction pending before this happened.
For almost a month now I have been corresponding with and practically begging my "financial advisor" in to either honoring the verbal agreement and return my money or return my money completely and call it an "unsatisfied customer". They have ignored all of my requests and have not even bothered to call me to resolve the problem. Instead I keep receiving letters in the mail saying I still owe them over $470.00, I am past-due on that as well, and if I don't pay it within a few weeks they are going to submit it to collections.
Through University of Phoenix's actions I am unable to pay my rent and face eviction within a few days, am unable to purchase food, medication, or even pay my electric bill. I will recoup my losses, but at what price? 3 paychecks are going to just pay back the NSFs in my checking account and will be put into collections by all my other creditors. When this is all done and through I will be out almost $1000.00 and be delinquent in almost $4000.00 with my creditors. Not to mention in serious bad standing with my apartment complex.
I am currently compiling a whole stack of problems im seeing with University of Phoenix's proceedures. They lie to get you in, they lie to you as your in and when time comes to pay them they lie to you even more and manipulate those lies to cover even more lies. Its a SCAM!
This report was posted on Ripoff Report on 07/10/2005 08:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/university-of-phoenix-apollo-group/phoenix-arizona-85034/university-of-phoenix-apollo-group-university-of-phoenix-is-a-scam-phoenix-arizona-149218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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