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Report: #149218

Complaint Review: University Of Phoenix - Apollo Group - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Phoenix Arizona
  • University Of Phoenix - Apollo Group 3157 E. Elwood St Phoenix, Arizona U.S.A.

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Earlier in 2005 I was cold-called by a University of Phoenix-Online "Enrollment Advisor". After informing her that I was not eligible for financial aid or government student loan, I told her that the only way I could attend was to make payments on the tuition until such time as my corporate reimbursement through my employer was enough to keep rolling over. I was told on many occasions by the advisor that this would not be a problem and I could start attending classes very soon.

About 2 weeks after my first "class" (May 29 2005), I receive an email from my "financial advisor" that she had attempted to charge my credit card for full payment and it was declined and now I am past-due. I replied that I had no knowledge of having to pay in full and that I was promised I could make payments on the tuition and giving them my credit-card number was just a formality and that someone would be calling me to make a payment schedule. I then received a reply saying that this was not an option and with a corporate reimbursement plan they only defer the payment 45 days after class starts.

Time got away from me when work picked up for a short time and on June 17th 2005 I attempted to make a purchase with some funds from my weekly paycheck and come to find out that University of Phoenix charged my credit card/checking account for $500.00 (my whole paycheck slightly less) and then 8 more additional charges of $100.00. My bank apparently didn't know what was going on and reversed the charges. The next day, June 18 2005, I had my paycheck back which I immediately transferred to an account no connected to my credit card in fear of what was happening and knowing if it did I was not going to have any funds to purchase food, medication and pay my rent.

On June 20 2005 (the following Monday) I check my account to see all the charges there (along with a $34.00 NSF fee my bank charges for each one) for a total of -$1,445.91. This in not including any transaction pending before this happened.

For almost a month now I have been corresponding with and practically begging my "financial advisor" in to either honoring the verbal agreement and return my money or return my money completely and call it an "unsatisfied customer". They have ignored all of my requests and have not even bothered to call me to resolve the problem. Instead I keep receiving letters in the mail saying I still owe them over $470.00, I am past-due on that as well, and if I don't pay it within a few weeks they are going to submit it to collections.

Through University of Phoenix's actions I am unable to pay my rent and face eviction within a few days, am unable to purchase food, medication, or even pay my electric bill. I will recoup my losses, but at what price? 3 paychecks are going to just pay back the NSFs in my checking account and will be put into collections by all my other creditors. When this is all done and through I will be out almost $1000.00 and be delinquent in almost $4000.00 with my creditors. Not to mention in serious bad standing with my apartment complex.

I am currently compiling a whole stack of problems im seeing with University of Phoenix's proceedures. They lie to get you in, they lie to you as your in and when time comes to pay them they lie to you even more and manipulate those lies to cover even more lies. Its a SCAM!

Victor
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/10/2005 08:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/university-of-phoenix-apollo-group/phoenix-arizona-85034/university-of-phoenix-apollo-group-university-of-phoenix-is-a-scam-phoenix-arizona-149218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Suggestion

Verifiable communication

AUTHOR: Bacchus - (U.S.A.)

POSTED: Monday, March 27, 2006
As an "online" university, this school embraces the use of technology. As a student of this university, I have found it necessary to limit my communication with any agent or officer (including Admissions, Academic and Financial Aid Advisors) to email. My Financial Aid Advisor continually calls me in response to my emailed questions and urges me to call him back. I have found this to be unproductive and so have blocked his calls. I since I would feel a fool walking around with a tape recorder, "wired for the kill", I also decline to meet them face to face.

On the other hand, I have kept every email to or from UoP since starting. When there were glaring inconsistencies in what was promised, what was implied, what was expected and what I recieved, I sent off my complaint along with my date stamped email corespondence to the Board of Ditectors (as many as I could find email for)in Phoenix.

My experience is that if you really annoy the people at the top with the truth, you'll get results. In my case, I got a response within two days. My degree has now been delayed, yet again from 18 months to over 21 months "Due to scheduling issues and financial aid concerns." Of course I'm not happy, but I'm keeping a verifiable record.
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#2 Consumer Comment

If you are going to attend UoP, buy a voice recorder and record ALL conversations with EVERYONE

AUTHOR: Scott - (U.S.A.)

POSTED: Friday, December 16, 2005
To Victor and anyone else that may be thinking about attending this school despite what is said here. If you are going to attend UoP, buy a voice recorder and record ALL conversations with EVERYONE at that institution and tell them this. Then if they decide to screw you, you can sue their rear ends till they go bankrupt. You will have proof of your case in court. I think it is so funny to see UoP hire 2 or 3 people just to troll this board and try to deny these allegations. Some of them might be exaggerated but still the vast majority of them are not because MOST of the posts are saying the same thing.
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#1 UPDATE Employee

Remove your credit card from being on file, UOP has strict guidelines on storing credit card information

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, September 24, 2005
Victor,

I apologize for what you have been going through.

Some questions I have...you filled out your finance agreement as Corp Reimbursement/Cash. Did you read the Tuition Deferral Agreement before you signed and put your credit card number on it? It clearly states that your card will be charged on the 45th day.

UOP has strict guidelines on storing credit card information and the whole system is masked to the point not even your Finance Advisor can see what your credit card number is. This is to protect your information and ensure no fraudulent charges are made.

You should call your Finance Advisor to let him know you wish to remove the credit card on file so that it does not continue to get automatically charged.
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