University of Phoenix Financial Aid Department Sent Financial Aid Back to Lender Phoenix-Online Courses, Arizona

What had happened with me is that last year I received $2,400 for the Pell Grant as a refund to me. This year they found that I was actually supposed to receive $2,775 for last year so they took the difference of $335 and sent it to me as a refund.
The financial aid office does have to keep applying for Pell Grant money for each student. My Financial Aid Advisor told me she applied again and I was just approved and will receive a refund in a couple of weeks. However, I did file a complaint with the Office of Dispute Management and I never received a response.

 Your story sounds just like mine. My pell grant was also sent back to the lender, and I keep getting different stories from different people within the Financial Department.  I went on medical leave and cleared it with my FA before doing so, because I didn't want it to mess with my loans or grants.  I did everything she told me that I needed to and assured me it wouldn't mess with any of loans or grants.   Than they try to say that I was overpaid for the last school year, which I wasn't because I kept a record of my grants and when I received them.  Now I am being told that it's being reviewed. How many times does University of Phoenix need to review your account??  Didn't alot of us just go through this at the end of last year, where it took them two months to release our money.  I think it's just a run around...it's make me wonder if the college is taking our grant money and banking it to collect interest off of it.  Just a thought. 
Libby please don't respond and say that you are sorry, I know it's not your fault, but I have been through all that and it doesn't help.

I just sent an email to the Office of Dispute Management as I am continuing to have problems with the financial aid advisor.  I won't mention names because people make mistakes, but she had said it will take 45-60 days for the Pell Grant? UOP already has the money. It's the UOP who sits on it and it's not right!

Hello,

I apologize for the experience you're having. If you would like a thorough review of your account or to dispute the balance, please contact the Office of Dispute Management at UofPhoenix@phoenix.edu or 602-557-5566.

Best,

Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix 

Now they are saying I owe $1,430 from August 2010? I was in their A.A. program at that time. Something is not right here. They state I got a check in the amount of $2,400 last year and I told them to show me a copy of my signed check. I haven't seen that! I do not know how they are coming up with I owe the $1,430? If I did last year, I would not have been able to get into the B.S. in Business program. I called Department Of Education and that's a joke as well. Someone please help me because I now know they are ripping me off!