UPS (United Parcel Service) UPS or United Parcel Service We shipped an item on UPS . It was a transfer case from a 2005 VW Toureg (very expensive) that weighed 120 pounds and is large. On the 4th delivery attempt the item mysteriously disappeared from the actual box. We fully insured the item with UPS. UPS has refused our claim saying it was improperly packaged when it wasnt. Here is a copy and paste from THEIR tracking page. Atlanta GA

In Transit 01/14/2019 2:08 P.M. Miami, FL, United States 
A damage has been reported and we will notify the sender.

Past Event Out for Delivery 01/14/2019 9:05 A.M. Miami, FL, United States 
Out For Delivery Today

Past Event Delivery Attempted 01/11/2019 4:05 P.M. Miami, FL, United States 
The receiving business was closed at the time of the first delivery attempt. A second attempt will be made.

Past Event Package Halted 01/11/2019 10:14 A.M. Miami, FL, United States 
Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage.

01/11/2019 9:06 A.M. Miami, FL, United States Out For Delivery Today
01/10/2019 11:06 A.M. Miami, FL, United States The receiving business was closed at the time of the first delivery attempt. A second attempt will be made.
01/10/2019 9:27 A.M. Miami, FL, United States Out For Delivery Today
01/10/2019 7:00 A.M. Miami, FL, United States Destination Scan
01/10/2019 4:58 A.M. Miami, FL, United States Arrival Scan
01/10/2019 4:25 A.M. Hialeah, FL, United States Departure Scan
01/09/2019 10:38 P.M. Hialeah, FL, United States Arrival Scan
01/09/2019 9:47 P.M. Deerfield Beach, FL, United States Departure Scan
Past Event Shipped 01/09/2019 9:18 P.M. Deerfield Beach, FL, United States 
Origin Scan

Past Event Label Created 01/09/2019 4:35 P.M. United States 
Order Processed: Ready for UPS

UPS has damaged my item and threw the item away and denied my claim. UPS cant even give my item back cause they threw it away and wont pay me for the item. So to summarize- UPS lost our package, found it, broke it, and threw it away and is refusing to pay us for it. We are dumping UPS after 25 years and will go with FedEX. Folks- I wouldnt use UPS anymore and if you are- consider switching. UPS's customer service is horrible now and when UPS screws up they just screw you over.