Uptown Furniture owned by Mike Taylor & managed by David Green Will not honour warranty - Newmarket Ontario

In 2012 I bought a leather couch from Uptown Furniture and paid $299.99 for 7-yr warranty. 

In 2014 I personally visited the Uptown furniture store because the leather on the seat cushions was discolouring.  I showed them my bill, they took my info and I was told someone would contact me back.  Nobody did.  This set forth a number of "run around" phone calls that went on for 2 months.  Tired of this, I asked to deal with the owner directly and started the process again.  He did call me back when I could not answer the phone, and when I returned his call the next day he had fallen ill so I had to go back to dealing with the manager.  I asked for the number of the manufacturer to see if there was a way I could expedite this process.

I personally took my cushions and my bill to the manufacturer.  The manufacturer was very professional and said they would be happy to fix my cushions, but they would charge me as the warranty agreement was with Uptown Furniture.

I went back to the store once again to discuss the issue with the warranty with Mr. Green.  I asked that either they look after getting the cusions fixed or, in the very least refund me the $299.99.  Mr Green said that he would do neither.  He told me that I needed to contact a 3-rd party insurance company but that they need to be notified 14-days after the incident with the furniture.  I asked him why didn't he provide this information before, especially considering that now its been 2 months since I reported the problem.  Mr. Green said this wasn't his problem.  When I said I just want my money back for the insurance, Mr Green proceeded to call me "an idiot" and said that I was free to sue him if I wanted to and to leave the store.  I said I wasn't leaving becuase I need this resolved.  He proceeded to call the police on me and I left the store once the police officers arrive. 

Lesson learned - don't buy anything from these people again.