Urban Active unauthorized withdrawal double billing Lexington Kentucky

I signed up for a gym membership and Personal Training membership at Urban Active in early 2008. I was told the only method of payment was automatic back account drafting. In July I changed to a different bank. So I went to Urban Active and filled out the proper forms.

Urban Active failed to notify the Personal Training department which is apparently a different company with in Urban Active. In October I received a notice from the collection agency "Affiliated Acceptance", that I was 60 days overdue. On October 28th I went in a paid the balance in full (Almost $300). Fortunately I kept the receipt.

In mid November, Affiliated Acceptance placed a pending charge against my bank account for the same amount. I phoned Urban Active and was told it was their mistake, and that the charge would not go through. I ran my credit report, and was horrified to see they had reported me as a late pay! I called Urban Active again and was told the collection agency would remove the mark from my credit report.

The very next day I checked my bank account and Affiliated Acceptance had gone ahead and withdrawn the money from my account, over drafting me by $311, plus $75 in overdraft fees.

I called Urban Active to complain and was told it takes 3 days to refund money. No one had ever mentioned this before. I asked to speak to the manager and was told "He doesn't take phone calls from just anyone". In the end I emailed my bank account statement to the customer service rep, who promised to show it to her manager.

I no longer trust Urban Active. I have canceled my bank card to prevent them from accessing my account ever again. I intend to cancel all of my memberships with them as well as my daughter and wife's memberships.

NEVER allow Urban Active to do direct draft from your bank account!

Joe
Florence, Kentucky
U.S.A.