Complaint Review: Urban Active - Omaha Nebraska
- Urban Active Omaha, Nebraska U.S.A.
- Phone:
- Web:
- Category: Health Clubs & Gyms
Urban Active Fitness Buyers Beware Omaha Nebraska
*UPDATE Employee: Sincere Apology on behalf of Urban Active...and News...
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Horrible company!! Do not sign up at any location. Their policy is basically to suck you dry. There is a contract and cost for everything!
You will be pressured you to sign up especially if they are an "active pre-sale". You may hear about great Paid in Full specials sometimes call it corporate rates or say the rates expire.
After that, they then try to sell you personal training maybe offer a "free session" don't be fooled its a chance to sell you with more time. Oh and you think you need a key card ha its yet again another chance to attack you. Go ahead and enter your name to win free sessions you will get one but you are just another lead. Everyone wins.
Be sure to note that these are 30 min sessions that they schedule every half hour, do the math:
your session starts at 6:30
The 6:00 session ran 7 mins late
They cut yours at 6:25 to log your session (Thats 12 mins of your 30 min session used)
YOU JUST RECIEVED A 18 MINUTE SESSION FOR 35-45 BUCKS. THAT'S $70-$90 AN HOUR!! Do you know what kind of trainer you can get for that money.
Maybe try to sell you a locker, tanning or kids club membership as well. And hopefully you do not need help if you ask a question to them, that means you need training if you make it through without buying, watch them laugh and talk about how they will "get you" eventually.... beware! if you don't listen, don't say you were not warned
I can go all day, and I just might
Experienced guy
omaha, Nebraska
U.S.A.
This report was posted on Ripoff Report on 06/22/2009 07:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/urban-active/omaha-nebraska-68127/urban-active-fitness-buyers-beware-omaha-nebraska-463887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Sincere Apology on behalf of Urban Active...and News...
AUTHOR: Urban Active - (U.S.A.)
SUBMITTED: Thursday, June 25, 2009
OUR RESPONSE:
Dear Experienced Guy,
We at Urban Active are sincerely apologetic for your less than pleasant experience with us. It is our policy and mission to uphold the highest level of customer service for our members and guests. Urban Active Fitness Centers are some of the best in the nation. The location in NW Omaha (Opening July 27th) is a prime example of our product offering: indoor pool, movie theater, indoor track, women's only fitness area, basketball, racquetball, group fitness classes (included with membership), personal training, state of the art tanning, smoothie bars and the latest and greatest equipment! We play a major role in thousands of life-transformation stories every day. We are in the business of saving and changing lives. That being said, we are able to provide these amazing services and amenities via funds generated by membership. It sounds like you were being offered the opportunity to purchase our various services/amenities but you were not satisfied with the manner in which the prices were presented to you. For that we are sorry. That being said, we have recently changed management at that specific location and are confident that you will be well pleased. You can print your free guest pass out online at www.urbanactive.com.
Best in Health,
Urban Active


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