Complaint Review: US Coachways - Staten Island New York
- US Coachways 100 St. Marys Avenue Staten Island, New York U.S.A.
- Phone: 800-359-5991
- Web:
- Category: Taxi & Limousine Services
US Coachways Outrageous cancellation fee Staten Island New York
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US Coachways sent me a quote which they asked me to sign and return. Accompanying the quote was a credit card authorization. I signed and returned the forms as the first step toward contracting a limo for a wedding in 6 months. On the reservation form was stated that I would be sent a confirmation to sign binding me to the contract.
After numerous attempts to contact the company by phone to ask questions, I always received a voice message asking me to leave a message. No one returned my messages because the company prefers to use e-mail. I received the final confirmation but because of the problems in communication, I decided not to use their service. I did not sign nor return the confirmation, and sent an e-mail to express my dissatisfaction with the company, stating that I decided not to use them. They called and apologized for any misunderstanding.
Several weeks later, they charged my card for a deposit. I immediately called requesting that they refund my money. They refunded some, but kept $95 as a cancellation fee. They stated that policy dictated that they charge the fee. I balked at the fee, and was told that "nobody is happy paying a cancellation fee" and that, "I should have read the contract." They were rude throughout the entire process.
The fee is completely unfair because I did not sign the confirmation, and did not receive any services from the company.
Dan
Norristown, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 12/09/2007 10:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-coachways/staten-island-new-york-10305/us-coachways-outrageous-cancellation-fee-staten-island-new-york-290199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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