Complaint Review: US DIRECT EXPRESS - Nationwide
- US DIRECT EXPRESS Nationwide USA
- Phone: 1800-292-1300
- Web: www.usdirectexpress.com
- Category: Financial Services, Credit & Debt Services
US DIRECT EXPRESS COMERICA BANK DIRECT EXPRESS CANCELLED MY CARD WHILE I WAS IN THE PROCESS OF PAYING A BILL ,WITH WITHOUT ANY NOTIFICATION .THEIR CUSTOMER SERVICE COULD NOT EXPLAIN NOR COULD THE SUPERVISOR .I WAS TOLD BY A CUSTOMER SERVICE REP THAT A NEW CARD WOULD BE SENT TO ME IN 5 TO 10 DAYS .SO WAITED 13 DAYS STILL NO CARD SO I CALED BACK ON 10/23 AND 10/27 THE CUSTOMER SERVICE REPS ARE UNPROFESSIONAL AND RUDE AND THE SUPERVISORS AS WELL . FINALLY AFTER THE 13TH DAY I HAD NO OTHER CHOICE BUT TO PAY $13.85 FOR A REPLACEMENT CARD THAT IS SUPPOSED TO BE SENT IN 2 DAYS . THIS IS A SCHEME THAT DIRECT EXPRESS IS DOING ALONG WITH THE BANK COMERICA , .DIRECT EXPRESS IS NOT TO BE TRUSTED THEY MUST BE REPORTED AND STOPPED. San Antonio, TEXAS
DIRECT EXPRESS CANCELLED MY CARD WHILE I WAS IN THE PROCESS OF PAYING A BILL ,WITH WITHOUT ANY NOTIFICATION .THEIR CUSTOMER SERVICE COULD NOT EXPLAIN NOR COULD THE SUPERVISOR .I WAS TOLD BY A CUSTOMER SERVICE REP THAT A NEW CARD WOULD BE SENT TO ME IN 5 TO 10 DAYS .SO WAITED 13 DAYS STILL NO CARD SO I CALED BACK ON 10/23 AND 10/27 THE CUSTOMER SERVICE REPS ARE UNPROFESSIONAL AND RUDE AND THE SUPERVISORS AS WELL . FINALLY AFTER THE 13TH DAY I HAD NO OTHER CHOICE BUT TO PAY $13.85 FOR A REPLACEMENT CARD THAT IS SUPPOSED TO BE SENT IN 2 DAYS . THIS IS A SCHEME THAT DIRECT EXPRESS IS DOING ALONG WITH THE BANK COMERICA , .DIRECT EXPRESS IS NOT TO BE TRUSTED THEY MUST BE REPORTED AND STOPPED.
This report was posted on Ripoff Report on 10/30/2014 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-direct-express/nationwide/us-direct-express-comerica-bank-direct-express-cancelled-my-card-while-i-was-in-the-proce-1185922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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