Ripoff Report Needs Your Help!
Report: #1461995

Complaint Review: US Good Gear -

  • Submitted:
  • Updated:
  • Reported By: Susan — Alberta Canada
  • Author Confirmed What's this?
  • Why?
  • US Good Gear United States

US Good Gear Blanket with Cats on it ordered on July 26th, 2018. Item never received . Company un responsive Other

*Author of original report: Blanket received

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I was charged $54.90 US on July 26, 2018 for a Blanket I ordered as a gift for a friend. 

Within a couple of hours I received a confirmation email back.  "Order #33886 Thank you for your purchase ! Hi Susan, we're getting your order ready to be shipped.  We will notify you when it has been sent" Oder summary  MY CATS blanket $49.95 + Shipping $4.95  Total $54.90 USD. Note:  That converted to $73.66 CDN on my MasterCard Statement.

The confirmation email also stated "If you have any questions, reply to this email or contact us at" 

I now have 20 messages saved in my phone that I have sent to them plus one I did on a Home PC.

I've received the same message back over and over from Jami Poynter, some messages have come from Stella Mary (Omega Team)

"We are deeply sorry for this inconvenience caused to you.  As for the order, it is on the way to the destination, could you give us more time to deliver it? The tracking number will be updated as soon as we receive the shipping company's announcement" 

Best regards, Stella Mary

I have REPEATEDLY asked for a tracking number and whether or not the shipping company had contacted them yet re my order.

I am receiving nothing back from this company now.  Today's date is Sept 22, 2018. They have stopped responding to my email requests.  The phone number on my MasterCard Statement is 1.971.300.7007 OR 


This report was posted on Ripoff Report on 09/22/2018 09:47 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#1 Author of original report

Blanket received

AUTHOR: Susan - (Canada)

POSTED: Sunday, September 30, 2018

It took about 2 months.  I wasn't provided with any tracking number and the company was very evasive ... but in the end the item was received.  I emailed us good gear with an update and told them to improve their tracking system and communication !

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now