Complaint Review: US Mortgage Assistance - Macclenny Florida
- US Mortgage Assistance 29 W. Macclenny Ave., Suite 14 Macclenny, Florida U.S.A.
- Phone: 904-259-2902
- Category: Mortgage Companies
US Mortgage Assistance ripoff desperate homeowners deceptive company false promises the business that doesnt give a dam Macclenny Florida
*Consumer Comment: They Got Me Too.
*REBUTTAL Individual responds: Rip off myself
*Author of original report: They are still advertising in the local paper
*Consumer Suggestion: Maybe this agency can help you get a different mortgage
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This company brags about their reputation of helping and their BBB status, even tell you to check with the BBB. I did and at the time their status was okay, now the BBB has dropped them due to the amount of complains against them. Their staff is always at your dispense when you first start working with them, but once you sign the contract and send them 1 month of your mortgage payment they are very hard to track down. They do not return calls, their voicemails even say "we will return your call at our earliest convinience". Finally after the 3 month I was told that I was due a refund since they were not able to help me.
I followed their rules, sent in the letter requesting my refund and still to this date I haven't received a penny. I managed to save my home, I had to agree with my mortgage company on increased payments since I now was into them for and additional $13,000. I contacted the BBB and they sent a letter to US Mortgage Assistant and basically got the run-around. Their refund processing department, who is actually 1 person, Sylvia, is the rudest, unwilling department or person you could meet. They will not give you any information and basically don't care what you tell them.
Avoid this company, don't do business with them. I know that you might feel like there's no hope to save your home, try to talk to the bank yourself, anything but don't use this company.
This report was posted on Ripoff Report on 01/09/2003 08:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/us-mortgage-assistance/macclenny-florida-32063/us-mortgage-assistance-ripoff-desperate-homeowners-deceptive-company-false-promises-the-bu-40734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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