us passport now ordered an expedited passport. Never received. They charged my credit card $339.99. Now, they will not answer my calls , Internet

First of all they do not expedite anything. All this can be done through the US gov. This "company" takes your money and holds your documents for ransome, until you sign a form stating you can't get any money back for no service. Customer service? they are very rude and arguementive once you are lucky enough to get through to someone on the phone. BEWARE!!!!!! I am going to do all necessary to make sure this scam is known!

Why did you go through these bozos instead of the U.S. State Department????