Complaint Review: usaa federal savings bank - San Antonio Texas
- usaa federal savings bank 9800 Fredericksburg Road San Antonio, Texas USA
- Phone: (210) 498-0940
- Web: https://www.usaa.com/inet/ent_home/...
- Category: Banks
usaa federal savings bank USAA Check fraud on youth account and held responsible for over $600.00 of NSF San Antonio Texas
*Author of original report: I am the victim
*Consumer Comment: Missing information
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I contacted USAA and report activity on my daughter's youth bank account the day after a check was deposit at an atm for $3199.00. I ask them to close the account because we had no clue that deposit it and with drawled from her account.
At the time of the transactions my daughter was home with me and she even spoke with the customer service. Long story short I am being held responsible for over $600.00 of NSF because these transactions took place at an atm? I will be contacting my attorney and I will make a negative blog against USAA.
I am also contacting Dfas and reporting this scam to them because I was not notified of the final investigation. I did not receive a copy of the check until today when I went off on the corporate department. They told me to file a police report?
Ok, I may not be the brightest star in the sky, but what are they going to do? He told me they can subpoena the USAA documents! Wow, really why can't I get a copy of the investigation if I'm being held responsible?
This report was posted on Ripoff Report on 06/03/2014 10:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usaa-federal-savings-bank/san-antonio-texas-78288/usaa-federal-savings-bank-usaa-check-fraud-on-youth-account-and-held-responsible-for-over-1151795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#2 Author of original report
I am the victim
AUTHOR: tonya - ()
SUBMITTED: Monday, June 09, 2014
Please read the email below from investigators and detectives. I was not a part of the fraud against my daughter's account and I should not be held liable. I have done everything in my power as the bank told me to with filing charges and a report. I am a active duty Soldier and cannot have my security clearance compromised from her actions. The police and investigators know that I am the victim they also recognized my daughter as the victim. The withdrawls after the deposits were done by the offender, not by us.
-----Original Message-----
From: Ammerman, Tom [mailto:tammerman@bankcnb.com]
Sent: Wednesday, June 04, 2014 1:11 PM
To: Elliott, Tonya Lolita SFC USARMY NG NGB (US)
Subject: Beatty Restaurant Counterfeit Check
Ms. Elliott:
As per our discussion this morning, attached is a copy of the counterfeit check that was payable to your daughter. This check was one of more than 25
counterfeit checks that we are aware of drawn on our customer's account.
From what we have seen, these checks appear to be part of a "Card Cracking" operation in the Maryland/Virginia area. We believe that the counterfeit
checks, which have a number of different payees and several fake addresses,were deposited into victims accounts using counterfeit ATM cards which were
also used to withdraw money from the accounts shortly after the deposits were made.
A number of these checks were also found in the parking lot of a post office and turned in to the Bladensburg Police Department in Bladensburg Maryland.
If I can be of further assistance, please let me know.
Thank You,
Tom Ammerman, CAMS, CCBSO
AVP, BSA/Security Officer
CNB Bank/ERIEBANK/FCBank
Direct Dial 814-290-5807
You can also contact the lead detective in this case
Detective G. Gleason #1131
Arlington County Police Department
Financial Crimes Unit
1425 North Courthouse Road-8th Floor
Arlington, Virginia 22201
Desk (703) 228-4190 Fax (703) 228-4128
Email: GGleas@ArlingtonVA.US

#1 Consumer Comment
Missing information
AUTHOR: FloridaNative - ()
SUBMITTED: Saturday, June 07, 2014
Looks like your report is incomplete. I don't work for USAA or any bank or credit union, but from your post it looks like a check was deposited by your daughter into her account and the check didn't clear. It also looks like funds were spent or withdrawn from her account based on the deposit that did not clear. It also looks like she didn't have other clear funds to cover the amount withdrawn by your daughter.
The bank can only hold you responsible if you are associated with her account in some way such as a joint account holder. Credit unions use cross collateralization to attach funds from any and all associated accounts. Check your terms and conditions of the affected account to verify. Is your daughter a minor? If so, then she would have needed you to be on the account with her when she opened it and that is how they are making you responsible for her overdrafts.
As to reporting it to the police, was the check she deposited one of those scam checks where someone offers to pay more for an item, but the check they send is a phoney check? Or one of those bogus job payment checks? Or bogus shopping scams? There are lots of scams involving fake checks. If it involves a phoney/scam check, that is why you are being asked to report it to the police. File a fraud report against the scammer that sent out the bogus check. Your daughter should never have deposited the check but since she is a minor it is possible she was not aware that this scam exists. This is not USAA's fault. Ultimately the fault belongs to your daughter because she spent funds that were not available on a check she deposited. This is a good lesson for her to learn early in life - but a hard lesson.
As to getting a copy of the investigation, I agree. If you are being held responsible for the acts of your daughter then you should have access to the results of the investigation.
Do report the incident to the police. Then explain to your daughter what happened so she learns from this event. There are lots of ways to get scammed. Go to FTC(dot)gov and look up consumer scams. The one your daughter was subject to is one of the more popular scams around. Good luck.


Advertisers above have met our
strict standards for business conduct.