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Report: #1294448

Complaint Review: USBank - Internet

  • Submitted:
  • Updated:
  • Reported By: mcus — Alabama USA
  • Author Not Confirmed What's this?
  • Why?
  • USBank Internet USA

USBank usbank reliacards Frozen Account Nationwide

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Hey!  I purchased an item from Petco online.  I no longer had the animal so I returned the kennel.  The online receipt was hard to read.  It only stated the original price, but I bought it for half that amount.  Petco put on my card the original price.  I corrected them.  They didn't know how to reverse the transaction.  The manager just let me keep the difference.  USBank froze my account over it.  I called to get it straightened out.  They said I would have to send the refund receipt which I did.  Then they wanted the original receipt, but said that it was the wrong one.  I explained to them what happened and gave them everything from Petco that I had.  I called and they said everything was taken care of.  I went to the store to buy food, but my card was still frozen.  I called them back and they said I sent them the wrong receipt.  USBank is keeping my account frozen because the refund doesn't match the amount taken off from the purchase.  I even had Petco's manager call and send them everything but they won't let it go.  Everytime I receive child support until the agency has time to change it to a different bank it will go on this card.  I won't be able to touch it.  I told USBank just to take it off and I will just swallow the refund.  They refuse, but they don't mind accepting my son's money.

This report was posted on Ripoff Report on 03/18/2016 03:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usbank/internet/usbank-usbank-reliacards-frozen-account-nationwide-1294448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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