USRacing.com TVG.com. They are a ripp off when you call for help they mislead you and will not do anything to help Beaverton Oregon

Dear Gail,

I am sorry you feel mistreated by the customer support staff that answered your calls. 

Although it is true that with the possibility of a Triple Crown winner (California Chrome), call volume was extremely high both with existing customers and new customers like yourself,  I cannot make an excuse for what you were (or not) told by the service reps; live customer support was provided via TVG and clearly there was a breakdown in communication with you.

Many reps were hired just for the day to handle the increase volume of calls.  And I think we can both agree that the rep you spoke with was not adequately informed of the promotion from US Racing.

Still, we feel the rules on the website regarding the terms and conditions of the promotion were extremely clear and specific.

US Racing is no longer affiliated with TVG.  

I can provide you a bonus at the new US Racing website; simply contact customer support:  cs "@" usracing.com and put to the attention of Chris S.

I hope this reply will allow readers to have more detail and information about your experience.

Respectfully,

Chris S.

US Racing

First of all we were new! we weren't members before the Stakes! And everything that the reps explained was not the truth when through the many times of trying and not being able to place the bet.

I called for help and at no time did they ever say if you place the bets through them it would void the offer from US Racing, and it did clearly state about that bonus from US Racing! Deceptive Business Practices, ever heard of that? And then Damon tried to convince me that if I wagered somemor money he woul then give me the bonues.

Read it again we wagered $300.00. You all a ripoff plain and simple and no matter how you try to justify what you all have done, you are a ripoff!!! Go ahead let see yoiu take another 2 years to respond.

To Gail and visitors who read Gail's complaint about US Racing:

I am an employee of US Racing.

Gail I am sorry that you did not have a pleasant experience on the 2014 Belmont Stakes.

Unfortunately, as specific as we try to make our rules there are people who either do not read them or do not understand them; however, the rules that we had for the bonus were extremely clear:

Claim your $125 Signup Bonus today!

Here's how our Bonus Works:  

• This promotion is for new players only.
• To qualify, you must deposit a minimum of $10 and wager at least $200 within 30 days of registering your account.
• Once qualified, your bonus will be deposited into your account between 7-10 business days afterwards.
• Current or former US Racing or TVG players are not eligible for this promotion.
• Wagers must be made online.
• Wagers must be made at the US Racing website.
• This promotion may be suspended by the Management of US Racing without notice.
• Bonus cash must be wagered at US Racing before it can be withdrawn from player's account. In other words, you must make wagers of $125 after your receive your bonus. Afterwards, you may withdraw these funds from your account.
• If you have any questions about this promotion, please contact US Racing

In your own complaint against US Racing you state:  "I am guilty of not reading through everything about the sign on bonus" and, "I am guilty about not reading it through about how to qualify."

Finally, you state: "I am sick, I am on disability and I do not have money to waste we tried with the Belmont Stakes because we need the money but stupid Cali Chrome lost so we lost $300.00 we do not have more money to lose."

I am sorry that California Chrome didn't win but I would caution anybody that wagering money should be for entertainment and if you are depending on a big "win" it might be time to reevaluate your relationship to gambling.

On the day of the Belmont Stakes, tens of thousands of customers were calling to open new accounts and to place wagers over the phone.  Of the 11,000 phone calls for US Racing there was only 1 person who had a complaint about our bonus.

As a comany, our reputation is extremely important to us.  However, we also try our best to side with our members if there are issues that crop up.  We know there are many different websites that want your business.  But there is a line that has to be drawn when the rules are clearly stated on the website.

Thank you for the opportunity to reply to Gail's complaint.