Complaint Review: Utilfreshwell - Internet
- Utilfreshwell www.dazzlesmilepro.com Internet United States of America
- Phone: 8669822686
- Web:
- Category: Credit Card Fraud
Utilfreshwell - dazzlewhite - EZYKIT and other such titles all part of a SCAM Internet
*UPDATE Employee: Hello,
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The web page www.dazzlesmilepro.com provide information that entices one to take a chance on the free trial offer for just the cost of shipping. No where does it say the trial includes material that the full price, $80.07 including foreign exchange fee, will be billed to your credit card. Also billed to the credit card is a web access fee of $4.95 which becomes a monthly fee if you don't get it immediately cancelled. Once cancelled, you'll receive a 50% credit.
A long wait was encurred before contact was made with a Dazzlewhite representative on their 800 number. I told him I was mislead by their advertisements and that I want to cancel the order without even trying the test to see if their product worked. After some haggling he gave me instructions on where and how to return the material. The best way to ensure of the return is to use "certified return receipt requested" at the post office. It will cost use $6+ but worth it to make sure all the dots are crossed for the credit. My credit card company was notified of this problem, including the cancellation number and I received the credit about a week after receiving confirmation vendor received the product.
I check my financials daily online. The first clue there is a scam was with a "web Access Fee" of $4.95 plus foreign exchange fee showing up on my credit card. From a previous experience with another product scam, this fee will show up monthly until you catch on that it's not legit. You'll only get a 50% credit on the last billing fee when cancelled.
If this is not enough with this scam, I got hit with a $8.53 from EZYKIT which is another monthly fee as part of a weight loss program I supposedly signed up for as part of the treil with Dazzlewhite. The vendor does not provide a phone contact in the description. However by a lucky guess, the phone number was included in the transaction number. When cancelled, I received a cancellation number but no credit.
Lesson to be learned is it pays to watch your credit card charges on a daily basis. If not done, these charges would have gone on for several months thus making it difficult to receive any credits.
This report was posted on Ripoff Report on 09/29/2009 05:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/utilfreshwell/internet/utilfreshwell-dazzlewhite-ezykit-and-other-such-titles-all-part-of-a-scam-internet-501547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: Gemma R. - (USA)
SUBMITTED: Tuesday, October 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,


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