Value Point Distribution hot tub maintenance and upkeep Mill Valley California

I ordered my hot tub from Value Point Distribution in 2011 and it was suppose to take 4-6 weeks to make, but because of overwhelming orders at that time they told me it would take longer.

I was okay with that, until when I called them they wouldn't answer the phone or return my emails.  They finally started returning my emails occassionally, but only after I sent them very upsetting messages, because I was upset with them for not getting back in touch with me in a timely manner.

Finally, it took them almost 2 years to get it made and sent to me.  I received my hot tub at my house in January 2013.

I never dreamt at that time, that I would have as much trouble with it as I have had.  It will be 1 1/2 years June 2014, since we have had our hot tub and have had 4 heaters put in it.

I have tried to get them to come from California to Iowa, to my house and fix it for me, but they still haven't done it.  I am still working on this, but don't know if I will be successful or not.

They are at least answering the phone when I call now and I actually am talking to someone.  I just feel like it is terrible that for as much trouble that I am having keeping heaters working in my hot tub, that they can't send someone to my house to fix it.

All I want is for my hot tub to be fixed, so I can enjoy it.  I don't think that is asking to much since it was new when I got it.