Van Nuys Appliances Incompetent Van Nuys California

My fiancee and I called Van Nuys Appliances looking for a used electric oven and purchased one with delivery over the phone. I needed a particular size and a model was suggested that fit that specification for my apartment. I wasn't told that this model wasn't compatible with a household outlet. I also wasn't informed about the no refund policy. 

The delivery was 2 days late. I was told that the driver "went AWOL" when questioning the lady who I spoke with over the phone. When it arrived, I saw the problem with the plug and looked for a solution. My fiancee called to ask for help with the issue. Her requests were ignored and she was blown off repeatedly. This continued for 10 days. On the 10th day, I called and spoke with the owner, Randy. He was incredibly rude and refused to even discuss the matter in any shape, form, or fashion. His exact words were "F*ck off" before hanging up on me.

The only thing Van Nuys Appliances did correctly was take my money. The customer service is atrocious. The delivery was handled horribly. Randy's behavior and attitude toward a very simply situation was deplorable. This man does not deserve a dime any honest consumers money.