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Report: #549880

Complaint Review: Vargendia LTD, IN2Video.NET, G11BILL ZML.COM - Internet

  • Submitted:
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  • Reported By: Andrew — Hereford Nationwide United Kingdom
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  • Vargendia LTD, IN2Video.NET, G11BILL ZML.COM Internet United States of America

Vargendia LTD, IN2Video.NET, G11BILL ZML.COM in2video.net bitvideo2.com unauthorised payment subscription video downloads Internet

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I signed up for a 99cent one day trial for a video download service at ZML.COM. I was suspicious because the site showed the MASTERCARD SECURECARD logo, but did not take me through their authorisation process. I phoned my credit card provider and discovered that GBP35.68 had been immediately charged to my credit card without my authorisation. It was lucky I checked as the website terms and conditions states that refunds will not be made after 48 hours or if you have made use of their services (i.e. downloaded a movie). Nowhere during the signup process was mention made of any charge in excess of the 99cents nor any commitment to any ongoing subscription. What is the point of having a one day trial to test the quality of service if the user is automatically made a subscriber from day one?? I sent a request for a refund via the support form on the ZML.COM website and received a reply with a link to a complaint ticket at IN2VIDEO.NET (who the heck are they?) which, when clicked gave me a 'page not found' error. I checked the whois record for IN2VIDEO.NET and discovered that the domain is suspended. There is a link to a subscription cancelation form via the ZML.COM website (History Of Payments option) and I have cancelled the subscription (which I never agreed to). I have raised a dispute with my credit card provider to have the initial charge refunded, but I have to go through a longwinded form filling exercise before they will do so. In addition, they refused to cancel my card as I had signed up to a subscription service(!!!) even though I explained that the website had taken the initial payment and enrolled me as a subscriber fraudulently . Only time will tell if my credit card it debited further amounts and passed on to identity theft scams. Be warned, do not touch ZML.COM at any cost.

This report was posted on Ripoff Report on 01/05/2010 05:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vargendia-ltd-in2videonet-g11bill-zmlcom/internet/vargendia-ltd-in2videonet-g11bill-zmlcom-in2videonet-bitvideo2com-unauthorised-payme-549880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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