Complaint Review: Verizon FIOS Internet - Internet
- Verizon FIOS Internet Internet United States of America
- Phone:
- Web: www.verizon.com
- Category: Telephone Companies
Verizon FIOS Internet Charge $60/month for FIOS plan up to 15 mbps but only capable of delivering up to 1 mbps, Internet
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You don't get what you pay for with Verizon FIOS internet:
I am a FIOS internet account holder from Huntington Beach, California since June 23rd 2009 . At the time of opening this account, my understanding was that for 50-60 USD per month, my FIOS internet download speed was going to be up to15 mbps. According to a Verizon associate Freddy and his supervisor Alvaro, the maximum download speed available for my area up until now is only up to 1 mbps.
The associate offered to lower my monthly payment from 59.99 to 44.99 per month. Repeat internet speed tests from multiple sources including Verizon confirm the statement of the Verizon associate. I understand your companys disclaimer that internet speed may vary, but the difference between 1 and 15 is significant and should be reflected in pricing of service plans.
For the last 28 months, I have been paying for internet speed up to 15 mbps, while Verizon only provide service for internet speed for only up to 1 mbps.
On their website, the current offer for FIOS internet for residents in my area is up to 3 mbps download for 64.99 USD. This is far from the truth based on repeat speed tests and the statement from a Verizon associate mentioned above but not as grossly misleading compared to the terms of my contract.
They owe me (59.99 - 44.99) x 28 months = $420. Tell me if this demand is unreasonable.
This report was posted on Ripoff Report on 10/24/2011 05:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-fios-internet/internet/verizon-fios-internet-charge-60month-for-fios-plan-up-to-15-mbps-but-only-capable-of-d-791788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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