Verizon I have had two weeks of no landline service. Two technicians, still no phone. middletown New Jersey

I have no cell phone or computer.  I must use the college's computers.  Can not get to a verizon rep through the computer and without a cell phone I am relegated to having a friend call the 800 number for me.  I am a senior citizen and need that landline.  Not everyone has or wants all the electronic garbage out there today.  I am sick of trying to get these people when I pay my bill every month on time.  What is so difficult to fix this line?  Those trucks all all over the streets.  I plan to file with consumer affairs also.  This has happened everytime it rains or there is a little wind during the last year in particular.  I just spent two hours trying to connect thru all the crazy urls on this computer.  It is a waste of time.  Verizon seems to not want customers to co=nnect with them.  Oh, but they have to have their bill paid on time.  It is a travesty.