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Report: #1525811

Complaint Review: Verizon Wireless - Garner NC

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  • Reported By: Wayne — Garner United States
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  • Verizon Wireless 821 Oakwater Dr Garner, NC United States

Verizon Wireless Stole My Phone AND Obligated Me for 3 YEARS! Garner NC

*Consumer Comment: In Other Words...

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This year I tried to do it and found out that I owe $599 on a phone that was supposedly paid for. I had a previously paid-for S20 that I traded in for a new S21, It was initiated when I was sent a text that said they would give me $800 credit toward a new S21 and all I had to do was to pay $200. I run a car dealership, so I am used to people trading in things, and when we give them a value for their car and they pay the difference, the new car belongs to them. This year I tried to do the same thing only to find out that I actually owe them the money that they supposedly gave me for the old phone. In other words, they didn't really give me anything for the phone, because if I had stopped my service or tried to trade the new phone, I had to pay then the $800 that they supposedly gave me for my phone. That is stealing in my book. Now almost a year later, I still owe them $599 for the phone that I thought I owned outright. So basically what happened is that they took $200 from me, took my phone, and hung me over a barrel for 3 years. This is such a total rip-off. I would never have agreed to that. Then I called in to discuss my surprise and was told by an agent that I have been with the company for 16 years and she would help me. After being on hold for a while, I was told that I could go to a store and upgrade and there would be no balance on my current phone. I looked up my account and saw a balance still on it, but she assured me that when I got to the store I would be served right away and they would see the notes on my account. I then called the store and they pretty much laughed at me, I then called customer service and was told there were no notes and that Verizon did me a favor because they gave me more than my phone was worth. I personally feel that it was worth more than nothing! What I actually exchanged my phone for was a 3-year obligation. Thanks a lot. They already have the most expensive service in the business, and they rip their customers off, THANKS

This report was posted on Ripoff Report on 04/18/2023 12:42 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

In Other Words...

AUTHOR: Irv - (United States)

POSTED: Tuesday, April 18, 2023

 The deal with this phone was covered by a CONTRACT. There are Terms and Conditions in that CONTRACT which governed what would happened if you got rid of that phone, canceled the deal or attempted to upgrade BEFORE the phone was paid for or BEFORE the CONTRACT allowed you to do that without you owing a prorated amount. You come here and make all these wild and libelous statements which is simply a DIRECT ADMISSION you didn't even bother to READ what YOU AGREED to BEFORE agreeing to it! Typical example of LACK OF COMMON SENSE. When presented with a CONTRACT, it is a matter of COMMON SENSE to READ what you are obligated to BEFORE agreeing to it! No, I don't work for them!

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