Verizon Wireless Misleading Information for Customer Service Internet

Before explaining the initial deception by Verizon Customer Service, I recommend  one thing all present and future customers do going forward. Never respond to any online survey until they do what they said they would do. That's the one fatal mistake I made. Giving a good review because they tell you what you want to hear. And then later when you get your bill you find out you were deceived by the person you initially talked to. And every subsequent customer service agent after that. After 16 years with this company,  I requested that I wanted to keep my old phone while getting a new one ( customer loyalty). And was told I could and would still be able to get the $1000 credit too. After 16 years  this is pennies to a major company. But the greed and deception never stops. I followed up after a month because my bill went up.

I called and was lied to again being told it would take a couple of billing cycles. But after waiting I'm then I'm 4-5 months in dealing with customer service again. Everybody is lying,  passing off more and more misinformation. I requested an escalation to which the agent responds " this is easy to fix". Then before he transfers me he admits he can't do anything and they will tell me the same thing when the  call is escalated. So going forward NOT a single good survey from me after a phone call. I will wait to see the outcome going forward and would advise everyone else to do the same. Intentional deception by customer service doesn't warrant a positive review. I'm also considering the competition and posting several social media sites.