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Report: #553701

Complaint Review: VIBRANT WHITE, CELEBRITY SMILE, DAZZLE WHITE, EASY WHITE TOOTH WHITENING, HEALTH MEMBER, VH ACCESS - Internet

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  • Reported By: nsolanki — Millville Pennsylvania United States of America
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  • VIBRANT WHITE, CELEBRITY SMILE, DAZZLE WHITE, EASY WHITE TOOTH WHITENING, HEALTH MEMBER, VH ACCESS Internet United States of America

VIBRANT WHITE, CELEBRITY SMILE, DAZZLE WHITE, EASY WHITE TOOTH WHITENING, HEALTH MEMBER, VH ACCESS WellBHealth Extra charges to my credit card Internet

*UPDATE Employee: Hello,

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I recieved an email stating a "family member" referred me to try a product.

I read I could try this free teethe whitening pen and ony pay the shipping cost.

I looked for the flaw in this , usually you have a disclaimer to read or accept the details. I looked for something that made this not as good as it seemed and I found nothing!

So I sent for the teethe whitening pen and when I recieved it I looked for a paper stating I had so long to try the product and cancel something but found nothing . So I thought hey this is really a free trial!

Normally when you try something it comes with the details that companies try to get away with and when the product is not sent back in a certain time they charge more to your credit card. But there was no paper stating any of this.

After recieving the pen , I then recieved another package of somethin and I had it sent back to sender and never even opened the package.

Then I was charged a 46.00 dollar charge on my bank account and called about this right away. I was told that was for the teethe whitening trays and I told the man I sent it back and asked him to cancel my account. I was told it was done and tat I would be  cedited to amount back to my account. Well this never happened, not only was my money given back but my account was never canceled.

I got another charge of 80 sum dollars on my bank account again!

I called and was told this was for the pen. I said again to cancel my account and got a comfirmation number for the cancelation. I have not recieved any more charges n my bank account but I never recieved the 46.00 dollars back nor the product that I was charged for. I called back and was told that it was sent back damaged and I could not get my money back!

How convient for them! Also after being told there was a box to check if I did not want to be placed as a member or whatever. I went back onto the webiste I order this free offer and looked for the details I missed the first time and not to my surprise this was at the top of the website no where close to where u put your credit card information . I seen one employer stating this info was next to where you place your credit card info....well I  tried to go back onto the website again. The website now is NOT the same as the one I ordered from and ofcourse now the information is at a different location. If it has been there before I would of seen it and never ordered this product.

This company knows exactly what they are doing and probably 90% of there income is from ripping of inocent people.

They need to be ashamed of there self and I would be ashamed to even work for this company. It is one thing to charge someone for something they recieved but when you return the product without even opening it, you should get your money back period!

How can you be charged for something that was sent to you and you denied the product and returned to sender!

This report was posted on Ripoff Report on 01/13/2010 08:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vibrant-white-celebrity-smile-dazzle-white-easy-white-tooth-whitening-health-member-vh-access/internet/vibrant-white-celebrity-smile-dazzle-white-easy-white-tooth-whitening-health-member-v-553701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello,

AUTHOR: jason gladstone - (United States of America)

POSTED: Wednesday, January 13, 2010


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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