Complaint Review: Vida Vacations Grand Mayan - Nuevo Vallarta
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- Author Not Confirmed
- Vida Vacations Grand Mayan Nuevo Vallarta, Mexico
- Phone: 8002929446
- Web: vidavacations.com
- Category: Public Relations
Vida Vacations Grand Mayan Mayan Palace Vida Vacation Bait and Switch Nuevo Vallarta
*Consumer Comment: Reply
*Consumer Comment: Mayan Palace complaints
*Author of original report: Vidanta Buyer Beware... Mr. Chavez HELP!!
*Author of original report: DON'T TRUST VIDA VACATIONS
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My husband, myself, sister and my brother in-law were deceived into buying something we can't use. All four of us took the presentation at the Grand Mayan in Cabo we made it clear we always vacation together and needed a 2 bedroom with a kitchen.
What we wound up with was a hotel unit and 50 HSI breakaway weeks. You can see by the floor plan attached how they deceived us.
When they made the circle their exact word were "this is what you get".
After we finished paying our downpayment I called to make a reservation that's when I was told I would have to use breakaway weeks to get a 2 bedroom, but I could not use breakaways at any Grand Mayan we would have to exchange to another resort. We bought it to use there!!
Trying to make the best of it we remembered the Vida sales rep making a big deal on how easy it is to rent out the weeks through brokers that their members use. I couldn't find the list in my paperwork so I called back customer service and they sent me a list of brokers.
As you can see there are four on the list, so I wanted to see who was the best. Upon looking them up online, one was worse then the other.
Knowing I was feeling ripped off they send me a list of scammers. Unbelievable!!! Obviously I didn't use them so know I stuck and The Grand Mayan says there's nothing can do.
I urge The Grand Mayan to do the right thing.
Mary M
This report was posted on Ripoff Report on 11/24/2014 06:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vida-vacations-grand-mayan/nuevo-vallarta/vida-vacations-grand-mayan-mayan-palace-vida-vacation-bait-and-switch-nuevo-vallarta-1190991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Reply
AUTHOR: Mark Miles - (USA)
SUBMITTED: Friday, August 21, 2015
In my opinion this is a nice resort, unfortunately they are liars and thieves. You have to stay away from them and their timeshare presentations, don't make the mistake to go just waiting for free stuff!! Be careful! I was scammed too, 2 years ago, and it's been a nightmare for me. I was reading some articles about this fraudulent resort and they really helped me to understand a few more things.
Take a look at these, maybe you found something of help:
http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
#3 Consumer Comment
Mayan Palace complaints
AUTHOR: Mark Gates - (USA)
SUBMITTED: Monday, May 11, 2015
Yes, unfortunately Mayan Palace is one of the most fraudulent resorts!!!! I also had a bad experience with them, the way they treated me, and all the lies i've heard.
The worst thing is that once you fall into their scam tactics it's almost impossible to get out.
Here's a list of complaints about this resort i've found recently,
you should take a look: timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/
Don't give up, i still have hope that sooner or later we are going to make a difference against those thieves.
#2 Author of original report
Vidanta Buyer Beware... Mr. Chavez HELP!!
AUTHOR: Mary M - ()
SUBMITTED: Wednesday, January 07, 2015
We posted last week about being lied to and Vida has met our verifiable complaint with silence. They can't deny we were lied to because we have proof. So they just hope that nobody will notice this post. Customer Service believes in ignoring problems rather that actually dealing with them.
Ours was their typical bait and switch routing with a side of healthy rental. They don't deny either one was used to induce us to buy because as I say I have proof. They know that going to Mexico and contending the lies is unrealistic. They string out the process so the consumer doesn't realize they've been sold something that's not even close to what you actually get until it's too late.
The contract is designed that way because they knew before they met us they were going to lie to. If you've seen the YouTube video The Philanthropist and is Mayan Empire you would know that it was a completely organized system to deceive. Just look at the rental list, then google each one of the agents...they go from bad to worse. Why in the wold would they send me this six months after we buy knowing it would be completely useless. It just gos to show they are not to be trusted!!!
We understand that they have changed the lies they tell..but the still LIE!! And we will continue to post here and other consumer sites to warn unsuspecting consumers about Vida's HUGE problem with telling the truth.
Mary M
#1 Author of original report
DON'T TRUST VIDA VACATIONS
AUTHOR: Mary M - ()
SUBMITTED: Monday, December 08, 2014
Vida Vacations Vidanta Mayan PalaceVidanta Lied, Lied, Lied!! Cabo San Lucas
DO NOT TRUST VIDANTA!!!
We posted last week about being lied to and Vida has met our verifiable complaint with silence. They can't deny we were lied to because we have proof. So the just hope that nobody will notice this post. Customer Service believes in ignoring problems rather than actually dealing with them.
Ours was their typical bait and switch routine with a side of healthy rental. They don't deny either one was used to induce us to buy because as I say I have proof. They know that going to Mexico and contending the lies is unrealistic. They string out the process so the consumer doesn't realize they've been sold something that's not even close to what you actually get.
The contract is designed that way because they knew before they met us they were going to lie to. If you've seen the YouTube video The Philanthropist and is Mayan Empire you would know that it was a completely organized system to deceive. Just look at the rental list, then google each one of the agents.....they go from bad to worse. Why in the world would they send me this six months after we buy knowing it would be completely useless. It just goes to show they are not to be trusted!!
We understand that they have changed the lies they tell....but they still LIE!! And we will continue to post here and other consumer sites to warn other unsuspecting consumers about Vida's HUGE problem with telling the truth....
Mary M
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