VINCHECKPRO Unable to obtain background information on a particular vehicle Internet

I paid to be able to get title information on a vehicle I was trying to sell.  The potential purchaser wanted to make sure that there was a clear title on the vehicle.  After paying with my credit card, I was messaged to login to my account, which I had set up when making the original purchase.  When I tried to login, a red message stated that they could not locate my e-mail address and/or the password was incorrect. I even tried to "reset your password" and got nowhere.

This is a total RIP-OFF and should be investigated as Internet FRAUD.  I want a REFUND and I am not at all happy with making this purchase.  I am also concerned that they now have my credit card information.