Virgin Mobile Canada Virgin Virgin Mobile Canada damages credit rating through allowing identity theft to take place. Offers no compensation or help; FALSIFIES stories on internal documents to protect itself Toronto, Ontario Canada

This is an open testament to the unethical and impotent business practices of Virgin Mobile Canada, a subsidiary of Bell Canada. When I opened my first myPlan contract in February 2011 with Virgin Mobile Canada by one of their representatives at La Source, in Montreal, QC, I did not expect the duration of that contract to be filled with inept customer service representatives, undue stress and damage to my credit rating through no fault of my own.

About a month after my contract began I recieved a call from someone who claimed to be a representative of Virgin Mobile seeking $150 however the person on the other end of the line did not know why I 'owed' this money. I shook down the 'representative' of Virgin Mobile and as it happens, he was falsely representing himself as he was trying to collect a debt for Iqor Canada. Virgin mobile had sent this sum to a collection agency or so it seemed. I followed up with a call to Virgin and they claimed I was not in arrears to them on more than one occasion. Over two years, (between March 2011 and Nov. 16, 2012) I recieved calls from five different collection agencies sometimes for weeks on end. Seeing as how I work the midnight shift and my phone would ring at all hors of the day, this waqs incredibly disturbing. I refused to pay the debt that I claimed I did not owe and that Virgin mobile, even via an e-mail confirmation claimed I did not owe.

My credit rating was obliterated. I could not even get a credit card at this point because my rating was so poor. For two years, I was left unable to pay for various things which require a credit card because of virgin mobile claim. This caused an incredible inconvenience for me as well as the stigma that comes along with pathetic credit. And yet I fought on. Finally, I got ahold of a customer service representative who seemed to know what he was doing.

It turns out that a second account was opened up in my name by the Virgin Representative at the Source. The representative had used my social insurance number and personal information to 'purchase' a phone in my name. This way he collects commission. Even if the phone is immediately 'returned'. And this is why Virgin mobile sent a collection agency after me. Because the phone was never paid for by myself (obviously) or their sleazeball representative. SO now we have a case of fraud and identity theft, yes? It took Virgin two years to figure this out. But the tale does not end there. Seeing that this was the case, the customer service representative (Michel) had the debt removed at Virgin Mobile. He also explicitly stated that this sort of thing had happened with before although them not having been able to spot the problem for two years was a little unprecedented. Furthermore, I was told that this exact same phone was later resold to another customer. And importantly that the representative at the source used my personal information to collect the comission.

The last part is where it gets even more interesting. Michel said the complaint department would get back to me about this and possibly maybe give me 'a couple months' credit' which I thought was perhaps a little modest for what I had been through. So I sent a letter clearly stating what happened with all of the facts mentioned above. Three weeks pass. December 6th, I finally get a response from 'Avi' the complaint guy. What this guy tells me is really shocking. He tells me that in his internal system 'michel's' notes state that I did not want the phone in the first place in February 2011 and had purchased and returned the phone (on the same day I signed my 'real' contract), assuming the debt for the cost of the phone.

This is not only not what was discussed but it pins the fault on me and actually accomodates the fraudster here. So Avi indicated that since the debt was cleared from my file there was no problem and no reason that Virgin mobile should compensate me. He was indicating that the fault was mine and that the notes written by Michel led him to believe that there was no reason to accomodate me. What troubles me is that they seem to have taken so much time in calling me back as well. Was this planned? They now maintain a completely false and fabricated story denying any negligence, incompetenceand fault and worst of all, they are willing to bluntly lie to cover themselves.

Yes, I am saying that Virgin Mobile is lying in order to avoid righting a wrong. La Source, where I got the phone is a completely other story, but it appears that Virgin Mobile Canada is willing to pay comission on what appears to be identity theft and is not worried about it. They are okay, it would actually seem with accomodating fraud. I would not expect such pathetic business practice in Canada and I am appalled that the company operates in such a way. Two years of dealing with all of this and I get the cold shoulder from Avi who feels high and mighty ('I am the highest you can go') and is satisfied in treating a customer like a sheep in the field. It is shameful of Virgin to employ a complaint department that tries to patronize their wronged customers into accepting fault they are not guilty of.