Virgin Mobile Virgin Mobile Canada SCAM SCAM RIPOFF SCAM RIPOFF SCAM RIPOFF SCAM RIPOFF SCAM RIPOFF SCAM RIPOFF Richmond BritishColumbia Canada

I have been truely taken for a ride / ripoff by Virgin Mobile Canada. And good on them for doing so - i am usually really good at avoiding these situations and they caught me. 

I purchased two iphones for my daughters at Christmas and the agent convinced me it would be a good idea to purchase the Smartcare package for $10/month per phone. It was to cover loss, damage and all the other things that can happen with teens who have phones. There was no mention of any costs at all to have phone replaced or repaired if we had an issue - only that they would replace or repair it to our satisfaction. 

So, my daughter dropped a lock on the screen and broke it. go figure. these things happen. And, when i went to communicate with Smartcare, I learn there's a $250 deductible fee for processing the replacement

What a rip off. These guys charge people $120 / year and then charge almost what the phone is worth to replace it. 

scam scam scam. 

Good job though - they just cost themselves our new corporate account which I will personally share with the agent we dealt with - and who was a nice enough guy. 

Nice work Virgin - way to screw up a nice piece of business.