Virgin Mobile Virgin Mobile USA cellphone service not fully provided Kansas City Missouri

I paid for Cable One internet and home phone service of $95.56 for the month of September 2019. I had them disconnect my service & come pick up their purchase a week after this. Then, I requested for them to come back and hook it up. I did not pay my bill for the month of October 2019 because I had to purchase other things. According to their website, they charge you a month in advance. That means that I should be covered for October 2019. They disconnected my internet & home phone service & is going to charge me $214 to reconnect, which is not right. They are saying that I last paid them on August 01, 2019. I know that is a complete lie. They are obviously trying to charge for me telling them to disconnect my service and them picking up their merchandise & rehooking it up. However, I had already paid them before I told them to come disconnect it. I know that they are lying about me not paying them for the month of September 2019 because if I did not pay them for the month of September 2019 & had them to disconnect it, they never would have sent out their technician to come hook it up back it up the next week after I told them that I want it reconnected. I cannot get records of me paying them because I am with GreenDot Bank. My cellphone # and email address have changed since I last logged into my account on Walmart Money Card. They told that I will have to get a new card & a new account & will not let me back into my account. I really did pay Sparklight/ Cable One for the month of September 2019.