virgin mobile RIP OFF ARTIST NEW YORK Nationwide

 Im am disgusted with this company. No loyalty to paying customers. I have been a faithful never missed a payment with virgin mobile. The last day of Aug 2015 I called to inquire about a new cell. I was told just purchase it at walmart and bring it home to activate it. Same as I did with my existing phone I have had for 2 years. Only reason for a new phone was the battery couldn't hold a charge for more than 2 hours. my account cell # is 718 810 7158. I decided to order it online through walmart. The LG Tribute was the model I purchased. On Aug 5th the phone arrived. Upon trying to active it...the phone refused to pick up a signal on activation...i WASNT ABLE TO RETURN THE PHONE THE SAME DAY....PEOPLE HAVE LIVES TO LEAD. on the 8th of Aug I returned the 1st phone to walmart in order to get another. same model. Once again the phone refused to activate. I called virgin mobile and was told return the 2nd phone and have a walmart rep call while Im at walmart. This was done as asked on aug 11th. The walmart rep said the phone model was defective. I was refused a better model phone the LG Tribute 2 cause of a difference of 50 dollars in price. At this point I was disgusted with the back and forth. No service from Aug 1st. So I closed my account immediately. My bill was automatically deducted $55.00 on Aug 2nd. WHY WOULD YOU CHARGE A MONTHLY FEE KNOWING THAT THE PHONE JUST PURCHASED IS NOT ACTIVATING OR CONNECTING TO THE NETWORK. Now I'm told I will not get my monthly refund cause I used 15 mins of calling time in Aug. Are you kidding me. You have the nerve to take a full month's service from a person and dont give service. Its called prepaid for a reason. Your crooks. Illegitimate thieves. How do you charge a person a full month service and not give a person even a full day of service. SERVICE MEANS FUNCTIONAL OPERATION FROM TIME OF PURCHASE.