Boost Mobile Virgin Mobile Boost Mobile Boost Mobile did not do a fraud check before allowing a $740.28 sale to go through on my stolen credit card Nationwide

First, let me just say Boost Mobile has the WORST customer service of any company I have had the displeasure of working with in decades. You CANNOT get through to customer support unless you have an active account with the company. We do not.

Our credit card was illegally charged on Sunday, March 26th in the amount of $740.28. We called the telephone number on the transaction reciept. Boost is violating consumer protection laws because, again, you cannot talk to a live person without an account. Federal guidelines require an active live person to handle calls with credit card charges for fraud protection.

We do not now, nor have we ever had an account with Boost. We do not now, nor have we ever used our credit card number in a Boost store.  The card number was used online.

Our credit card number was stolen and used virtually. We get an email alert any time our card is charged. We got the email and immediately disputed the charge with the bank. The bank cannot reverse the charges immediately as Boost mobile will not release the funds.

Boost Mobile refused to give us any information on the person that stole the credit card. Boost mobile did not verify the card holder identity. Boost Mobile tried to complete the transaction even though our bank marked the transaction as "fraud."

We would like to file criminal charges against the person that stole our credit card number. By withholding the I.P. address, and shipping address of the order (they would have had to have both to complete an on-line transaction) Boost is being complicite in the fraud case.

Boost mobile has 100% of customer service over seas.  The English comprehension is elementary at best. Boost will not offer any help to individuals that are victims of fraud and theft. They are actively holding the funds.

Due to the charge being allowed to process without checking the address on the credit card, we have had our business irreperable damaged. This credit card is used to verify our identity. We do not get paid if the card is inactive. The card had to be deactivated due to this mess.

So far, we have had to spend no less than 5 hours attempting to reroute the monthly billing charges, and payments we received to the card number.

All of this could have been avoided if Boost would have had any checks and balances for consumer security in place. Boost Moblie needs to have the government investigate all of their transactions. If this happened to us, it is happening to many others. If these transactions are being used to buy burn phones, it can be presumed the individuals involved in the crime may commit acts of terror.

At the very least, Boost Mobile needs to remove any and all "Privacy Protection" in the case of fraudulant purchases so individuals like myself can persue the matter criminally.