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Report: #1049149

Complaint Review: VIRGIN VAN LINES - VAN NUYS California

  • Submitted:
  • Updated:
  • Reported By: Alex W. — SEATTLE Washington
  • Author Not Confirmed What's this?
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  • VIRGIN VAN LINES 6308 Woodman Ave., Unit 215 , Van Nuys, CA 91401 VAN NUYS, California USA

VIRGIN VAN LINES DO NOT MAKE THE SAME MISTAKE AS I DID VAN NUYS California

*REBUTTAL Owner of company: False Info from a Competitor

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I MADE A MOVE FROM SOUTHERN CALIFORNIA TO WASHINGTON. AFTER CHOOSING VIRGIN VAN LINES, I WISH I WOULDVE DID THE MOVE MYSELF LIKE I ORIGINALLY PLANNED. WITH 2 YOUNG CHILDREN, I DECIDED TO HIRE A MOVER.

AFTER GETTING SUCKERED IN BY A LOW PRICE FROM SAM, COME MOVE DAY THE CREW CAME 4 HOURS LATE IN A RENTAL TRUCK. THIS WAS MY FIRST CONCERN. 

AFTER SEEING A BOLDLY TATTOOED INDIVIDUAL HOP OFF OF THE TRUCK, SMELLING LIKE MARIJUANA I SHOULD HAVE CANCELLED MY MOVE ON THE SPOT. THIS WAS NOT AN OPTION DUE TO TIME CONSTRAINTS ON MY PART, SO I GAVE THE GUYS THE BENEFIT OF THE DOUBT AND LET THE MOVE START. 

AFTER A LONG DAY, MY BILL OF $3100, MAGICALLY TURNED INTO $7100 DUE TO "EXTRA CUBIC FEET." MEANWHILE, MY LIST WAS EXACT EXCEPT FOR 8 PLASTIC BINS & A DRYER I FORGOT TO ADD DURING MY INITIAL DEALINGS WITH THE SALES REP SAM. 

BECAUSE OF MY SCHEDULE, I HAD TO AGREE TO PAY THE OUTRAGEOUS PRICE & BASICALLY GOT SCREWED OUT OF $4,000.00 

TO ADD INSULT TO INJURY, MY DELIVERY ARRIVED 7 DAYS LATE, BEING DELIVERED BY A COMPANY WHO EMPLOYED SOME DISGUSTING DRIVER, WHO WAS MOANING & GROANING THE WHOLE TIME AS HE KEPT REMINDING ME HOW LONG HE HAD BEEN ON THE ROAD THIS PAST MONTH.

ALOT OF MY ITEMS GOT DAMAGED, AND WE WERE MISSING 5 GARMENT BOXES FILLED WITH MY SUITS & MY WIFE'S DRESSES.

ALL IN ALL, THIS COMPANY SHOULD BE BANISHED FROM THE MOVING INDUSTRY, AND IF I EVER GET THE CHANCE TO COME BACK TO SOUTHERN CALIFORNIA I'D LOVE TO VISIT THEIR OFFICE & GIVE THEM A PIECE OF MY MIND. PERSONALLY.

THANKS FOR NOTHING GUYS.

This report was posted on Ripoff Report on 05/07/2013 03:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-van-lines/van-nuys-california/virgin-van-lines-do-not-make-the-same-mistake-as-i-did-van-nuys-california-1049149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

False Info from a Competitor

AUTHOR: Virgin Van Lines - ()

POSTED: Monday, June 10, 2013

This Ripoff Report was not written by a real customer of ours. This report has been written by a competitor who is trying to make us look bad. We can prove this because we do not have an "Alex W.'" in our system with an estimate of $3,100. Before we take legal action, we ask that Ripoff Report take this report off of their website. Thank you.

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