Complaint Review: VirtuVites - Internet
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- Author Not Confirmed
- VirtuVites Internet United States of America
- Phone: 18003325069
- Web: www.virtuvites.com
- Category: Supplemental Health Programs
VirtuVites AmericanNutrition ordered a nootropic off their website (Priority Mail 2-3 day shipping) - 9 US Mail days later, have not received package. Phone call & emails not answered. Internet
*Author of original report: Company contacted me
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I ordered a nootropic - Aniracetam bulk powder - off their website (USPS Priority Mail 2-3 day shipping) on 2/22/2011 - got an email from "chris@virtuvites.com" on 2/23/2011 that the package was going to be shipping that day.
Given the Priority Mail shipping method I selected (Priority Mail ships in 2-3 days) , I would have expected the package on the 25th at the latest.
It is now 3/4/2011 - 9 US Mail days later, and I have not received the package.
I called their main number 2 to 3 times throughout this period of time. They did not answer the phone on any of these calls. I left a detailed message with a callback number on the 2nd / 3rd try but have not heard anything back from them.
I have also e-mailed chris@virtuvites.com and sales1@americannutrition.com 5 times in this time period and never got a response back from either address.
I took a risk ordering this product given the other negative review for VirtuVites on ripoffreport.com. Don't take the same risk.
I have filed a claim with my bank to get my money back.
This report was posted on Ripoff Report on 03/04/2011 04:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virtuvites/internet/virtuvites-americannutrition-ordered-a-nootropic-off-their-website-priority-mail-2-3-day-702763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Company contacted me
AUTHOR: Andrew - (United States of America)
SUBMITTED: Wednesday, March 09, 2011
Got an e-mail from them today: 3/8/2011 :
"Hello Andrew,
We apologize for the delayed response. We are experiencing difficulties with
our email and telephone systems.
Our records show that your order was charged and shipped on Feb. 23rd USPS
Priority mail. However, no tracking information has been recorded. This may
be an error on our part or USPS. I will file a claim immediately for the
missing package. If we can not find a record of your order, we will refund
your card immediately. I can assure you, we are not scammers, we are a
legitimate business and can assure you that your satisfaction is our #1
priority. Please let me know if I can do anything to futher assist you."
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