Complaint Review: Vistaprint.com - Lexington Massachusetts
Vistaprint.com Vistaprint, Vistaprint.com Received e-mail with 33% Off Coupon Valid til 8/14/13 & Company Then Rescinded the Offer Due to a "Glitch" on 8/9/13 Lexington Massachusetts
I had signed up for Vistaprint's email notifications to receive special offers, coupons, discounts, and promotions.
I received an email on 8/7/13 for "33% off Site-Wide + Free Shipping on All Orders of $50 or More. Coupon Valid on All Quantities. Offer Expires 8.14.13"
I spent the time to design my business cards, banner sign, bumper stickers, and add other items to my cart. My order totaled about $107 but was discounted to $75 when all of the discounts with the promotional 33% off coupon was applied.
Today, 8.8.13, I received an email from Vistaprint withthe subject: Please Accept Our Apology. The email states the following:
Dear [my customer name],
We’ve discovered a glitch with the pricing discount on the email we sent yesterday.
We’re sorry for any inconvenience this may have caused and want to reassure you that we’ve fixed the problem.
Please accept our apology. To take advantage of our intended promotion including up to 60% off products and free 7-day shipping on orders over $50, click here.
This offer expires at midnight tonight, August, 9th, 2013.
Vistaprint Customer Service
I was NOT satisfied with this and tried contacting the 1-866-614-7993 customer service number at 8:30AM CST. Their website states their hours of operation as follows:
- Sunday 8:00 AM-6:00 PM
- Monday - Friday 8:00 AM-Midnight
- Saturday 8:00 AM-6:00 PM
I was on hold for over 10 minutes with hold music and a repeating automated message. No one answered my call and I finally hung up.
This report was posted on Ripoff Report on 08/09/2013 07:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vistaprintcom/lexington-massachusetts-02421/vistaprintcom-vistaprint-vistaprintcom-received-e-mail-with-33-off-coupon-valid-til-8-1074393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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