Report: #1074393

Complaint Review: Vistaprint.com - Lexington Massachusetts

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  • Reported By: Beth — Bolingbrook Illinois
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  • Vistaprint.com 95 Hayden Avenue Lexington Lexington, Massachusetts USA

Vistaprint.com Vistaprint, Vistaprint.com Received e-mail with 33% Off Coupon Valid til 8/14/13 & Company Then Rescinded the Offer Due to a "Glitch" on 8/9/13 Lexington Massachusetts

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I had signed up for Vistaprint's email notifications to receive special offers, coupons, discounts, and promotions.  

I received an email on 8/7/13 for "33% off Site-Wide + Free Shipping on All Orders of $50 or More.  Coupon Valid on All Quantities.  Offer Expires 8.14.13"

I spent the time to design my business cards, banner sign, bumper stickers, and add other items to my cart.  My order totaled about $107 but was discounted to $75 when all of the discounts with the promotional 33% off coupon was applied.  

Today, 8.8.13, I received an email from Vistaprint withthe subject:  Please Accept Our Apology.  The email states the following:

Dear [my customer name],

We’ve discovered a glitch with the pricing discount on the email we sent yesterday.

We’re sorry for any inconvenience this may have caused and want to reassure you that we’ve fixed the problem.

Please accept our apology. To take advantage of our intended promotion including up to 60% off products and free 7-day shipping on orders over $50, click here.

This offer expires at midnight tonight, August, 9th, 2013.

If you’re not completely satisfied or have any questions, please don’t hesitate to contact a Customer Service Representative at 1.866.614.7993 or visit our Contact Us

 Kind Regards,

Vistaprint Customer Service


I was NOT satisfied with this and tried contacting the 1-866-614-7993 customer service number at 8:30AM CST.  Their website states their hours of operation as follows:

The standard hours of operation for our customer service department are as follows in Eastern Time.
  • Sunday 8:00 AM-6:00 PM
  • Monday - Friday 8:00 AM-Midnight
  • Saturday 8:00 AM-6:00 PM

Their website stated that the estimated hold time was currently 4 minutes.

I was on hold for over 10 minutes with hold music and a repeating automated message.  No one answered my call and I finally hung up.
I will NOT be doing business with this company and strongly recommend that no one else do busines with them as well.  
They have currently, as of 8/9/13 a total of 416 complaint reports filed with the Better Business Bureau with 104 filed WITHIN THE LAST 12 MONTHS!  According to the BBB, these reports cover the following complaints:
Advertising & Sales Issues:  119
Billing/Collections Issues:  99
Delivery Issues:  48
Guarantee/Warranty Issues:  6
Problems with Product/Service:  144
There are 113 customer reviews on the BBB site -- 72 of which are NEGATIVE reviews.  Yet they maintain an A+ raiting with the BBB?  HOW?
Do not waste your time or risk your money and personal information to this company.  Do your business printing locally and save yourself the hassle of a scam company that has a history of bad business practices.

This report was posted on Ripoff Report on 08/09/2013 07:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vistaprintcom/lexington-massachusetts-02421/vistaprintcom-vistaprint-vistaprintcom-received-e-mail-with-33-off-coupon-valid-til-8-1074393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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