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Report: #1253624

Complaint Review: Vitier Skin Cream and Eye Serum - Santa Ana California

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  • Reported By: Pat — Newton North Carolina USA
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  • Vitier Skin Cream and Eye Serum P.O. Box 25380 Santa Ana, California USA

Vitier Skin Cream and Eye Serum Vitier BeautyVitier Eye Sample offer becomes a RIP OFF when you are charged $50.00, $85.97, and $89.97 because you are put on an auto ship you did not request. Santa Ana California

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I ordered two sample specials from a Vitier internet sight that was at the end of a Dr. Oz page I had gone to to look something up from one of his TV shows.  I was not aware that by ordering the samples you were put on a auto shipment program.  When the product came I tried the eye cream and it set my face on fire.  I could not get it off fast enough to get the fire out.  Then put alovera on to help with the burn.  I was not aware of their under handed ways until I got my bank statement.  Seven days after my samples were charged my bank account was charged $50.00.  I still do not know what that charge is for.  The discription with the charge was vague and I had circled it to call my bank about.  Then I got my Aug. bank statement with a $85.97 and $89.97 charge from Vitier.  These charges were just 15 days from the day the samples had been charged.  Then the package came from Vitier.  I did not open the box but called and asked for a return authorization and told them I had not asked to be put on an auto shipment program.  Why would I want more product when it set my face on fire.  I was told there was a box I did not check when I placed the sample order which did put me on the auto ship.  I have worked on computers for over 30yrs and I did not see that box.  Their customer service person said he could take me off the auto ship but that was all.  After I got upset and told him several calls I would make he offered me 15% of my last two charges back.  We talked more and I again told him the calls I would make that would not be good for their business and then he offered me 50% of the last two charges.  I told him that was not satisfactory and I would make the calls I had told him about.  This company must not be able to sell their product to stoop to such _______ business practices.  If you are thinking of buying from this company even the samples you had better think again. 

I hope this helps someone to not get in the mess I am in.  I will be making the phone calls tomorrow that I promissed,  as it is after hrs. at this time. 

This report was posted on Ripoff Report on 09/08/2015 03:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vitier-skin-cream-and-eye-serum/santa-ana-california-92799/vitier-skin-cream-and-eye-serum-vitier-beautyvitier-eye-sample-offer-becomes-a-rip-off-wh-1253624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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