Report: #1293894

Complaint Review: Vivint

  • Submitted: Tue, March 15, 2016
  • Updated: Tue, March 15, 2016
  • Reported By: Jane — La Quinta California USA
  • Vivint


Vivint Bait and Switch Provo Nationwide

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On July 20, 2013, Vivint salesperson Jaden Hass came to my door to sell a home security system. He said he was trying to sell a certain number of systems and had colleagues waiting to install a system and that if I signed a two-year contract that day, the system would be installed at a discounted rate and the installation charge would be waived. I said that I wasn’t interested since I would likely be moving before the end of the year. Jaden said that wouldn’t be a problem, I would only have to commit to the service for a few months and if I moved in December I could cancel at that time. The installers did a rushed, amateurish job, drilling holes in walls and doorways without asking where they could place their equipment and plugging the system into an outlet required for other household appliances. (They placed the transformer in the garage, which would not seem to be the safest place.) On November 19, 2014, I called Vivint to say that I did not use the security system, could not afford to pay for it, and wished to cancel the contract. They said I could not do so and the contract is for four years. I told them that Jaden Hass had told me I could cancel the contract after a few months and I pointed out that it was almost a year past the date he told me I would be able to do so. They denied that Jaden Hass had told me I could cancel before the expiration date and only needed to subscribe to the service through 2013. I asked them to contact him to confirm what he had told me. They refused to do so and basically called me a liar. Vivint’s bait and switch tactics are despicable. Unfortunately, based on several other reviews, they seem to be SOP for this company. 

This report was posted on Ripoff Report on 03/15/2016 04:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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