Vivint APXALARM Cancellation Run Around - No does not mean NO!! Provo, Utah

I contacted Vivent on June 4th to cancel my service.  I had been told by a salesman that once the original contract ran out, I was month to month.  That was of course not accurate and the small print of the contract supported the companys position that the contract automatically renews for a new 12 month period if notice of cancellation is not received "no later than thirty (30) days before the end of the original term or any renewal term."  I admitted that they had a gotcha in the contract and agreed that I would have to pay the remaining two months on my renewed contract.  However, on June 6th I faxed, and received confirmation of receipt, notice that I wished to terminate the contractual relationship with Vivent effective July, 2, 2012.  I also advised them to send the bills to my address on file.  Fortunately they could not access the credit card I had on file. 

It took them nearly a month to finally send a paper bill, after several harassing calls because I owed for the month that they could not charge my credit card.  Each time I told them that when they send me a paper bill I would send in the payment.  They repeatedly tried to get a new credit card number, which I refused to provide.  I am convinced that if I gave them a new credit card, my miseries would be much worse.

Yesterday I received a new bill from Vivent for a payment outside of the renewal contract.  When I called customer service to inquire why I was being billed as my service was cancelled, they informed me that it was not cancelled, but was in a cancelled pending status as I was supposed to call and confirm verbally that what I had provided in writing was actually what I wanted to transpire.  I got upset and told them very directly, without use of any profanity, that I wanted to have the service cancelled per my written request and that I should not have received the bill nor should I have had to contact them as a result of receiving the bill.  They said that I would need to speak to someone in the cancellation department. I refused to be transferred as I did not want to speak to anyone else.  (I did not want to deal with all of the retention garbage.)  I told them emphatically that I expected them to be able to advise their cancellation department of my desires.  They said that they could have the cancellation department call me and I very emphatically told them that I did not desire to speak with anyone from their organization, I just expected all of this to end immediately.   I then terminated the conversation.

I would encourage anyone looking for an alarm system to run from Vivent!!!