Complaint Review: Vivint - Provo Utah
- Vivint 4931 North 300 West Provo, Utah United States of America
- Phone:
- Web: www.vivint.com
- Category: Security Services
Vivint APX Alarm Two Years without Service Provo, Utah
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First, the system broke and had to be shut down. Then, they sent the wrong part - twice! Then - nothing, nada [hear the crickets chirp]. Then I converted the house to a rental and tried to get my renter's name put on the system. "We'll get back to you on that..." BUT they never did! They failed to update their system with my new address and phone. They failed to update my credit card info on the automatic billing, then tried to send my account to collections because they weren't getting paid--even though it was their fault they didn't update the information I sent them. There is no local service team here - everything is contracted out of UT. No response from senior management. No apology, no "lets make this right" only "you're going to collections!" I will NEVER do business with these lying, cheating, dishonorable miscreants again. I would rather get burgled than ripped off by the security company.
This report was posted on Ripoff Report on 07/20/2011 05:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vivint/provo-utah-84604/vivint-apx-alarm-two-years-without-service-provo-utah-755852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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