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Report: #814855

Complaint Review: Vizo - Internet

  • Submitted:
  • Updated:
  • Reported By: SouthernEagle — Bishopville South Carolina United States of America
  • Author Confirmed What's this?
  • Why?
  • Vizo 39 Tesla, Irvine, Ca Internet United States of America

Vizo Replace defective product with another defective product Internet

*Author of original report: Defective replacement!

*Consumer Comment: In all fairness

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Purchased Vizio TV, DVD Player, Sound System as Christmas Gifts for wife and son. I purchased matched products to make sure there was not "mis-matched" products or brands problems. We used the DVD Player about a dozen times and the disk drawer stopped opening. I cantacted Vizio and they told me I would have to send them the player "to insure that it was not working properly"! In simple words they wanted to be sure I was able to tell drawer was not working. They sent a replacement to my house but because I am an over the road truck driver and only home 3/4 days every 6/8 weeks it was not hooked up in late August when it came in. I was on the road for 3 months inorder to be home for 2 weeks at Christmas and New Years. I hooked up the replacement and guess what, it did not work! The DVD Player would not send a signal to the TV and again the disk drawer will not open! I contacted Vizio and they said "sorry" you had 90 days to tell we sent you a defective replacement but your stuck with it. They had no concern that they replaced a bad unit with one even worse. I spoke to "Customer Service" Supervisor and he made it clear that Vizio did not care that they replaced a defective product with a more defective product. He made it clear that Vizio DID NOT CARE AT ALL!!! I told him I was only one customer but I would never purchase another Vizio product and encourage others not to purchase them. He said "OK" and "Thanks". If you care about after sale quailty service and customer service then STAY AWAY FROM VIZIO!!!!

This report was posted on Ripoff Report on 12/28/2011 11:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vizo/internet/vizo-replace-defective-product-with-another-defective-product-internet-814855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

Defective replacement!

AUTHOR: SouthernEagle - (United States of America)

POSTED: Thursday, December 29, 2011

My concern that Vizio chose to replace a defective unit with another unit even more defective should be a major concern! Or do most of their units come defective?

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#1 Consumer Comment

In all fairness

AUTHOR: voiceofreason - (United States of America)

POSTED: Wednesday, December 28, 2011

In all fairness to Vizio, you knew you'd be getting the replacement while away from home. Why didn't you arrange for someone else to take delivery and test that the item worked, instead of letting it sit unopened for over 90 days? You can't expect a company to extend their polcies around an unusual work schedule.

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