Volition Thought House IMUSIC - THE MUSIC WITHOUT A MELODY AND THE MOTHER OF ALL RIPOFFS! London Ontario

We have just recently become aware of this site. We would like to offer a sincere apology for any negative or hard feelings that have arisen. We have customer service representatives available Monday through Friday 9-5, to answer customers questions and address any concerns. Our number one priority at Volition is to offer excellence in customer support and service. Our customers experience with our products and service is foremost, and we take great pride in the assistance we provide to our customers.

We would like to address some of the information outlined in this customers post.

Deliveries
"Most" deliveries can be made in 5-7 business days. Unfortunately we cannot 100% guarantee this. The postal office will not guarantee an exact delivery date for us, even if extra fees are collected. We do understand how terribly-frustrating waiting is for our customers. We are as eager for our clients to try our products, as they are.

If for example, a product was ordered on a Friday at 6 pm in the evening, the order would not be processed until Monday, the first business day of the week. Sat and Sun would not be considered business days. It could potentially take an entire 10 days before a package reaches its destination. We have been made aware that from time to time there may be a delay at customs, and depending on where in the world you are located, it may take a little longer that estimated. Rarely, but admittedly, we have had packages get lost altogether. As soon as this is verified, via tracking number, we re-ship to our customers and offer the option of download while they are waiting, or as an alternative.

Account Charges and Billing
If there is a problem with a credit card, the account would not have been billed, and therefore the parcel would not have been shipped. Once confirming the information, potentially it again, would be the entire 5-7 business days required to wait. In most circumstances we are able to process orders in 24 hours. Within the last year, we have implemented a new order system which alerts us to orders that have failed. We now attempt to process orders manually if at all possible, and additionally we contact our customers via email to notify them of any order problems/difficulties, and offer assistance with a contact number, and name of a representative from our Client Care Team to assist our customers in the order process.

Location and Customer Service
We did in fact move last year. We are in the same city, just a different street. As in any move, organization is key. We made every attempt to fulfil orders in a timely manner. However, we did want to notify our clients that we were moving. We hoped this would help explain any temporary problems or delays in orders being filled. We sincerely apologize to any of our customers that were negatively impacted by our move. Our goal always, is to provide excellence in customer service.

Once again, on behalf of our company, the Volition Client Care Team would like to extend an apology for this less than satisfactory customer service experience.

Sincerely,

The Client Care Team at Volition Thought House Inc.
http://www.volitionth.com