Complaint Review: Vonage - Holmdel New Jersey
- Vonage 233 Main Holmdel, New Jersey U.S.A.
- Phone: 800-705-7092
- Web:
- Category: Telephone Companies
Vonage They charged me even though I cancelled within 30 day free trial Holmdel New Jersey
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I signed up for Vonage on Dec 16,2008. When I received their adapter and tried to hookup the internet and phone I was only able to get access to one. I am a tech support for a software company and need access to both. After 4 hours on the phone with 3 different levels of tech suppor they told me obviously I wouldn't be able to use their service. So I had them transfer me back to customer service and I cancelled my Vonage service. I received an email telling me the Vonage Service had been cancelled effective 1/6/09. I have been receiving voice mails since then into my email account so I called Vonage today 1/19/09 and they told me since it was past the 30 free trial period they would have to charge me, I argued that I had the cancellation notice in my email, they said I would have to take that up with the dispute department, which you can only access by letter, I guess they don't have phones there. So in cancelling my service they debited my bank account today for $251.80. Also I sent back the adapter and they said that could take up to 2 weeks for me to get that money credited back to my account, then again, no one for me to talk to I would just have to wait. I have filed reports with the BBB but I need action. Hopefully someone can help.
Patty
Pueblo, Colorado
U.S.A.
This report was posted on Ripoff Report on 01/19/2009 03:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/holmdel-new-jersey-07333/vonage-they-charged-me-even-though-i-cancelled-within-30-day-free-trial-holmdel-new-jersey-413868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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