Vonage Holds money hostage Internet

We have had service with Vonage almost two years. Dec 07 they contacted me and asked if I wanted to purchase a year's worth of service at a discounted price. I agreed and was assured it was a one time deal. This past Dec I was billed for another year.

I just bought magicJack so I planned on discontinuing service in Jan. I have called over 15 times and every day I have been told my request for refund has been processed. Every day I have spoke to supervisors who apologize for the mistake and then insist they are filing a complaint on my behalf and requesting a refund.

The extent of their lies is unknown at this time. I have contacted the Better Business Bureau and am hoping they may help.

I have had to put my account on hold so they won't charge me for another month. They were going to charge me for that but I have been told it has been taken care of at no additional fee. We will see if they are lieing again.

At this point I do not think I will get any of my $303 back, they have promised to call me back with a decision by tomorrow. I am expecting to hear they find me at fault and will not refund any money.

Just another thing to note: each time they said they requested refund a supervisor would say to give my bank at least ten days to process. They say they refund immediatly but then say your bank has the problem.

This company has no principles, morals or values! I would never recommend them to anyone.

Millsowv
Marietta, Ohio
U.S.A.