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Report: #397407

Complaint Review: Vonage - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Wake Forest North Carolina
  • Author Confirmed What's this?
  • Why?
  • Vonage 23 Main St. Holmdel NJ 0773 Nationwide U.S.A.

Vonage Deceptive cancellation fees, don't support serive Holmdel North Carolina

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I had Vonage for over 3 years. During that time, they offered an "all in one" wireless router, which I purchased, rather than having multiple devices.
After about 2 years, Vonage told me the router was "stuck in an endless loop" and I'd have to buy another. I almost cancelled at that point, but went out and bouhgt another one. Several months later, tehy told me that there was nothing they could do, as they had basically given up on trying to support wireless routers. They said that since it was within the 1 year warranty period, they would replace it for no charge, with a wired unit and I would have to go buy another wireless router and plug this unit into it. Now, I have deceide to cancel altogther and they want to charge me the disconnection fee and rebate recovery fee because they replaced my modem. I bought 2 devices that they had stopped supporting and they want me to pay even more. They even told me that they were having all kinds of problems with the wireless routers.

Ken
Wake Forest, North Carolina
U.S.A.

This report was posted on Ripoff Report on 12/03/2008 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/nationwide/vonage-deceptive-cancellation-fees-dont-support-serive-holmdel-north-carolina-397407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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