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Report: #198013

Complaint Review: Wachovia - Jacksonville Alabama

  • Submitted:
  • Updated:
  • Reported By: Jacksonville Alabama
  • Author Confirmed What's this?
  • Why?
  • Wachovia 1527 PELHAM ROAD SOUTH Jacksonville, Alabama U.S.A.
  • Phone: 256-7414140
  • Web:
  • Category: Banks

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On 06/14/2006 I was charge $140 overdraft fee when my account still had $4.58 left. The next day $40 was deposited and further transactions occurred that the $40 would have covered if not for the first $140 fee. A total of $245 has been charged to me in fees. I've just realized the error today (7:08 AM, 06/25/2006, a Sunday) because I was checking if my pay-check had cleared. This is more than just an inconvinence, my rent & utilities is due in 10 days.

As a matter of full disclosure: Yes, this is not my first time overdrafting; I have in the past overdrafted with wachovia (assumed it was my fault,) and accepted reponsiblity to pay. I found the fees to be outragous and was in the process of closing my wachovia account. As a matter of fact I had tried to redirect my direct deposits to my other bank account however failed to do so in time.

Here is an unedited (copy &) paste of my online statement and I have saved a copy of the entire HTML page & screen shot:

========================
06/16/2006 Other OVERDRAFT/UNAVAILABLE FUNDS FEE $70.00 ($217.64)
06/16/2006 Purchase PURCHASE QUICK TAG ID TAGS 06/14 $4.00 ($147.64)
06/16/2006 Purchase PURCHASE QUICK TAG ID TAGS 06/14 $4.00 ($143.64)
06/15/2006 Other OVERDRAFT/UNAVAILABLE FUNDS FEE $35.00 ($139.64)
06/15/2006 Purchase PURCHASE TACO BELL #2923002 06/13 $9.22 ($104.64)
06/15/2006 Deposit AUTOMATED CREDIT NFCU ACH ACH $40.00 ($95.42)
06/14/2006 Other OVERDRAFT/UNAVAILABLE FUNDS FEE $140.00 ($135.42)
06/14/2006 Purchase PURCHASE CHICK-FIL-A #00228 06/12 $2.35 $4.58
============================

Jon
Jacksonville, Alabama
U.S.A.

This report was posted on Ripoff Report on 06/25/2006 05:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wachovia/jacksonville-alabama-36265/wachovia-i-was-charged-with-245-of-overdraft-fees-without-being-overdrafted-ripoff-jackso-198013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
8Consumer
0Employee/Owner

#8 Consumer Suggestion

Jon...You need to look a little closer at the reasons for the OD

AUTHOR: Steve - (U.S.A.)

POSTED: Sunday, June 25, 2006

Jon,

I know NSF fees are something nobody wants to pay.

However, A bank CANNOT charge an NSF fee simply because you are "close" to an OD situation.

And, please don't take this the wrong way, BUT..If you are running your balance down to $4.58, you really should not have a checking account. You should use money orders.

What about monthly service charges and ATM fees, etc.. Did you take those into consideration?

Do you actually maintain and balance your checkbook PROPERLY, or do you just rely on the ATM for your balance?

And keep in mind, on a daily basis, charges/debits are posted BEFORE deposits/credits at almost every financial institution.

You even admit you have history of overdrafting! It is all about paying attention to detail vs. paying NSF fees!

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#7 Consumer Suggestion

Jon...You need to look a little closer at the reasons for the OD

AUTHOR: Steve - (U.S.A.)

POSTED: Sunday, June 25, 2006

Jon,

I know NSF fees are something nobody wants to pay.

However, A bank CANNOT charge an NSF fee simply because you are "close" to an OD situation.

And, please don't take this the wrong way, BUT..If you are running your balance down to $4.58, you really should not have a checking account. You should use money orders.

What about monthly service charges and ATM fees, etc.. Did you take those into consideration?

Do you actually maintain and balance your checkbook PROPERLY, or do you just rely on the ATM for your balance?

And keep in mind, on a daily basis, charges/debits are posted BEFORE deposits/credits at almost every financial institution.

You even admit you have history of overdrafting! It is all about paying attention to detail vs. paying NSF fees!

Respond to this report!
What's this?

#6 Consumer Suggestion

Jon...You need to look a little closer at the reasons for the OD

AUTHOR: Steve - (U.S.A.)

POSTED: Sunday, June 25, 2006

Jon,

I know NSF fees are something nobody wants to pay.

However, A bank CANNOT charge an NSF fee simply because you are "close" to an OD situation.

And, please don't take this the wrong way, BUT..If you are running your balance down to $4.58, you really should not have a checking account. You should use money orders.

What about monthly service charges and ATM fees, etc.. Did you take those into consideration?

Do you actually maintain and balance your checkbook PROPERLY, or do you just rely on the ATM for your balance?

And keep in mind, on a daily basis, charges/debits are posted BEFORE deposits/credits at almost every financial institution.

You even admit you have history of overdrafting! It is all about paying attention to detail vs. paying NSF fees!

Respond to this report!
What's this?

#5 Consumer Suggestion

Jon...You need to look a little closer at the reasons for the OD

AUTHOR: Steve - (U.S.A.)

POSTED: Sunday, June 25, 2006

Jon,

I know NSF fees are something nobody wants to pay.

However, A bank CANNOT charge an NSF fee simply because you are "close" to an OD situation.

And, please don't take this the wrong way, BUT..If you are running your balance down to $4.58, you really should not have a checking account. You should use money orders.

What about monthly service charges and ATM fees, etc.. Did you take those into consideration?

Do you actually maintain and balance your checkbook PROPERLY, or do you just rely on the ATM for your balance?

And keep in mind, on a daily basis, charges/debits are posted BEFORE deposits/credits at almost every financial institution.

You even admit you have history of overdrafting! It is all about paying attention to detail vs. paying NSF fees!

Respond to this report!
What's this?

#4 Author of original report

After Talk with Wachovia

AUTHOR: Jon - (U.S.A.)

POSTED: Sunday, June 25, 2006

It was explained to me that Wachovia charges an Insufficent funds fee for every purchase "Authorized" that I did not (at that time) have funds available for. Regardless if you have the funds at the time the purchase is actually processed. Since that phone call I have reached two other banks (Navy Federal Credit Union and Compass Bank) by phone and whacovia seems to be the only one with that policy.

So, basically Wachovia charges a $35 fee for every possibility of an overdraft and then charges an additional $35 fee for any actual overdrafts.

I explained to wachovia that I could not see how they could justify such a policy. I can understand a justification for an overdraft fee (regardless of ammount) due to the fact that it inconvinences the institution, however if no actual overdraft occurs no inconvince occurs an so this fee is simply pure profit on the mistakes of there customers.

After a long long talk I finally got to a manager. She let me have $70 back of the $245 worth of fees which will help me pay my rent. I needed to take that offer, however that does not mean I am done complaining about Wachovia. I am going to start informing as many people as I can possibly reach because I don't think people realize this.

I want to stress the fact that the employees of Wachovia that I talked to were helpfull. They are good people. I don't think wachovia is "evil" I just think this policy is very wrong and a diservice to their customers.

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#3 Author of original report

After Talk with Wachovia

AUTHOR: Jon - (U.S.A.)

POSTED: Sunday, June 25, 2006

It was explained to me that Wachovia charges an Insufficent funds fee for every purchase "Authorized" that I did not (at that time) have funds available for. Regardless if you have the funds at the time the purchase is actually processed. Since that phone call I have reached two other banks (Navy Federal Credit Union and Compass Bank) by phone and whacovia seems to be the only one with that policy.

So, basically Wachovia charges a $35 fee for every possibility of an overdraft and then charges an additional $35 fee for any actual overdrafts.

I explained to wachovia that I could not see how they could justify such a policy. I can understand a justification for an overdraft fee (regardless of ammount) due to the fact that it inconvinences the institution, however if no actual overdraft occurs no inconvince occurs an so this fee is simply pure profit on the mistakes of there customers.

After a long long talk I finally got to a manager. She let me have $70 back of the $245 worth of fees which will help me pay my rent. I needed to take that offer, however that does not mean I am done complaining about Wachovia. I am going to start informing as many people as I can possibly reach because I don't think people realize this.

I want to stress the fact that the employees of Wachovia that I talked to were helpfull. They are good people. I don't think wachovia is "evil" I just think this policy is very wrong and a diservice to their customers.

Respond to this report!
What's this?

#2 Author of original report

After Talk with Wachovia

AUTHOR: Jon - (U.S.A.)

POSTED: Sunday, June 25, 2006

It was explained to me that Wachovia charges an Insufficent funds fee for every purchase "Authorized" that I did not (at that time) have funds available for. Regardless if you have the funds at the time the purchase is actually processed. Since that phone call I have reached two other banks (Navy Federal Credit Union and Compass Bank) by phone and whacovia seems to be the only one with that policy.

So, basically Wachovia charges a $35 fee for every possibility of an overdraft and then charges an additional $35 fee for any actual overdrafts.

I explained to wachovia that I could not see how they could justify such a policy. I can understand a justification for an overdraft fee (regardless of ammount) due to the fact that it inconvinences the institution, however if no actual overdraft occurs no inconvince occurs an so this fee is simply pure profit on the mistakes of there customers.

After a long long talk I finally got to a manager. She let me have $70 back of the $245 worth of fees which will help me pay my rent. I needed to take that offer, however that does not mean I am done complaining about Wachovia. I am going to start informing as many people as I can possibly reach because I don't think people realize this.

I want to stress the fact that the employees of Wachovia that I talked to were helpfull. They are good people. I don't think wachovia is "evil" I just think this policy is very wrong and a diservice to their customers.

Respond to this report!
What's this?

#1 Author of original report

After Talk with Wachovia

AUTHOR: Jon - (U.S.A.)

POSTED: Sunday, June 25, 2006

It was explained to me that Wachovia charges an Insufficent funds fee for every purchase "Authorized" that I did not (at that time) have funds available for. Regardless if you have the funds at the time the purchase is actually processed. Since that phone call I have reached two other banks (Navy Federal Credit Union and Compass Bank) by phone and whacovia seems to be the only one with that policy.

So, basically Wachovia charges a $35 fee for every possibility of an overdraft and then charges an additional $35 fee for any actual overdrafts.

I explained to wachovia that I could not see how they could justify such a policy. I can understand a justification for an overdraft fee (regardless of ammount) due to the fact that it inconvinences the institution, however if no actual overdraft occurs no inconvince occurs an so this fee is simply pure profit on the mistakes of there customers.

After a long long talk I finally got to a manager. She let me have $70 back of the $245 worth of fees which will help me pay my rent. I needed to take that offer, however that does not mean I am done complaining about Wachovia. I am going to start informing as many people as I can possibly reach because I don't think people realize this.

I want to stress the fact that the employees of Wachovia that I talked to were helpfull. They are good people. I don't think wachovia is "evil" I just think this policy is very wrong and a diservice to their customers.

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