Waffle Collectibles Another Disappointed Customer Temecula, CA Internet

So very disappointed right now. Ordered my nephew's Christmas present from Waffle Collectibles. He had placed an order as well -- and they shipped them together! Two orders from two different accounts in two different states and they shipped them together!

I sent an email:
I understand my nephew's order I placed for Christmas was shipped with an order that he placed himself. The order arrived today and he opened the box - unknowingly. I would like to request that my shipping charges be refunded since he was charged shipping and so was I and everything was shipped in one box. I'm terribly disappointed that my order was shipped with his. This was his Christmas present and now he has nothing to open Christmas Day.

Their reply:
Hello,
Our complaint department has reviewed and denied your request. Merry Christmas.

My response:
Wow. You just lost a customer. And bad PR.
It was a CHRISTMAS PRESENT. Two orders placed by two different accounts should never have been shipped together. Bad business.

And their final reply:
No problem, you're welcome that you received models quickly and you saved over 20.00 from normal retail cost for brand new models. Maybe you should bother teaching your son the real reason for Christmas and be a little bit thankful rather than being an ornery mother with first world problems. Don't let the door hit you on the way out.

I'm completely amazed that they stay in business with this kind of customer service. â€ª#‎wafflecollectibles‬