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Report: #546775

Complaint Review: Wal Mart - Connect Internet Service - Internet

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  • Reported By: MaBear — jacksonville Florida USA
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  • Wal Mart - Connect Internet Service Internet United States of America

Wal Mart - Connect Internet Service BAIT & SWITCH Internet

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Order #2677515204991 online was for 5 orders, each order consisted of 4 packages of 60 pads each package for $9.88 each order.  So I ordered 5 orders totaling "20" packages.  Then, I thought with a sale like this, thinking it was a black friday sale, but was online for 2 weeks and would end monday after thanksgiving, I ordered 10 more orders of 4 packages in each order containing 60 pads per package.  10 orders of 4 packages = 60 total packages.  That was Order #2677517840310 placed on December 2, 2009.
I received only "5" packages which was short 15 packages,on the first order, then "10" packages  which was short 30 packages on the second order.
I have it all printed out, the ad online showing EXACTLY what they were selling, and then the receipts they sent me showing EXACTLY what I paid for and what each order consisted of.
NOW, they owe me the remaining 15 packages from the first order, and the remaining 30 packages from the second order, totalling "45" packages.
I called them on 12/2/09, the first time when I received the shorted shipment and was told they would give me a $50.00 gift certificate to forget the whole thing.  I said I wanted what they advertised and l paid for with printed receipts.  She said she was NOT going to give them to me.
I then called the local store and spoke to Toni and then I called Hatta who is the Dist Mgrs asst. and they looked at the online ad and said I should get the 60 packages for yes, that is what was advertised and what I paid for and ordered.  She told me to call the Resolutions Department for help.  So I called and talked to Aretha on 12/2/09 about the 5 order first order and she agreed with me that I was right and they owed me the packages and if the second order when it came in was shorted, to call and they would send the missing ones to me.
The 10 order shipment came in short the 30 packages and I called walmart again this time talking to Jasmint on 12/3/09.
She also agreed with me they owed me the packages and promised to ship them out too.  She said I should have ALL the 45 packages they owed me by 12-17-09 in full.
I called on 12-16-09 to see if they shipped yet and was told they have NO RECORD of anything.  AGAIN I called 12-17-09 and was told now that they dont even have a Resolutions Department.  "Whats that she said, can I transfer you to Photo"
IM tired of the scam.  I have print outs and proof of what they advertised and their own reciepts of what I paid for, yet no product.
I got an email on 12-26-09 stating that they were giving me a gift card, so I clicked on the link they provided to save it on my account until I found out what this was all about.  It AUTOMATICALLY ordered me 12 more packages and used that card to pay for them.
I read another email send which said that the 12 packages would finalize the order in full and there would be no further actions.  I IMMEDIATELY called them and told them to cancel the order for I DID NOT order them or authorize such an order.  I wrote them to have everything in writing.  They canceled ONE (1) package and said the other 11 were on their way and I couldnt stop them.  I will refuse them when they get here for if I accept them, then they consider the case closed.
The scamming, BATE & SWITCH continues.  I spoke to 2 supervisors yesterday, Bob was the last one, he told me straight out that they WOULD NOT HONOR 45 more packages. 

This report was posted on Ripoff Report on 12/29/2009 09:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart-connect-internet-service/internet/wal-mart-connect-internet-service-bait-switch-internet-546775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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