Report: #67714

Complaint Review: Wal-Mart Connect - Nationwide

  • Submitted:
  • Updated:
  • Reported By: fRESNO California
  • Wal-Mart Connect Box; 17100 Jacksonville, Fla. 32245-7100 Nationwide U.S.A.

Wal-Mart Connect [Internet Service] ripoff! I cannot get in contact with them, and I cannot get my money back. Jacksonville Florida

*Consumer Suggestion: stop payment on their bank accounts to prevent any further payments

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I cancelled Internet Service after having it for 20 days. This cancellation was effective on July 28, 2003 and I received a cancellation number from Wal-Mart at that time.

The experience was very bad and the person was insulting and belligerent. However he finally gave me this cancellation number after I insisted on some means to show that I had cancelled.

However I found that Wal-Mart did not acknowledge the cancellation and charged my bank account for $9.95 for two months; both August and September, 2003.

I have been unable to make contact with anyone at Wal-Mart and get my monies back.

I believe this is a normal scheme by this company and that they probably acquire a lot of money by this method of theft.

When I call the number supplied 1-888-855-XXXX I get India and the person that answers gives a false name and then proceed to ask for all sorts of useless information and will not listen to any complaint unless and until I supply an answer to all the useless questions.

They also state that the questions are to prove that I am the party that has access to the internet connection, that they, Wal-Mart must protect themselves because someone else might be trying to close the account. I have not been able to get any valid response from these Indian people in India.

I cannot get in contact with Wal-Mart USA. I cannot get my monies back and will probably have to resort to small claims court.

Fresno, California

This report was posted on Ripoff Report on 09/27/2003 11:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart-connect/nationwide/wal-mart-connect-internet-service-ripoff-i-cannot-get-in-contact-with-them-and-i-canno-67714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

stop payment on their bank accounts to prevent any further payments

AUTHOR: Curt - (U.S.A.)

POSTED: Thursday, October 16, 2003
I have heard many people encounter this type of problem and resort to placing a stop payment on their bank accounts to prevent any further payments. I've even done this myself to prevent a credit card company from making automatic payments on a card that I paid off. These companies hide behind their computers saying it's all automated and that you'll be refunded. I think it's one big scam where they live off the payments of non-subscribers until they find new victims.
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