walmart money card holding my money Internet

I have had my prepaid walmart card for a year now and never had any trouble until now maybe its because i never had alot of money on it at once im not sure but i do know that im very upset.I am a certified tax perparer in georgia and i do have clinets on the side unfortinately i had some clinets tax return go onto my card and i was out of town when i received my funds.I went to walmart and got one person money off my card and sent it to her but could not get in touch with the other person so i left there money on there.the next day there was a hold on my account when i called the company they wanted me to send in my pto number from irs along with a copy of id and ss# and i did then they say it takes 10 days to process it well 10 days has gone by and now they say i need to sit by the phone for someone to call me im getting the run around every time i call when i told this one guy working there that my lights r going to be cut off cause my pay check is direct deposit on my card as well he just says i need to find another way to pay my bill because as long as there is a hold on my account any direct deposits are refused i am so disgused with these people.